09/02/2016
Anonymous
Everything seemed fine through the install. Delay getting system turned on- i was lied to regarding permit delays that didn't exist. System went live May 2016. Power surge went through my house July 25, 2016. @ weeks for CPS to fix the meter then 1 week for Freedom to check for damages. I was told that warranty was denied by solar edge and fault code was for 2 inverters that had surge damage. I called Solar Edge myself- 1.5 hour wait on the phone Sep 02, 2016. I was told that the error was for a ground fault due to improper installation and that no warranty had ever been filed. They are not a reputable company. Hopefully others will read this and avoid them. In hindsight, I wouldn't install solar again- I don't need the extra headaches.
Freedom Solar Power reply
09/09/2016
Mr. Huntley, please accept my most sincere apology for your frustration with this warranty issue. It has taken a few days to get to the bottom of it, but it sounds like a solution is in the works. I'm an owner in the company and this type of feedback is obviously concerning. It's also a great opportunity for us to learn and continue making strides towards improving the customer experience.
Reviewer reply
09/22/2016
Sept 21,2016- Freedom Solar Power went above and beyond to rectify the issues with my system. I am sure my earlier experiences will not be repeated. They devoted extra resources to ensure that I was producing power as soon as possible. Thanks for caring.