Review for RGS Energy (Out of Business)

08/30/2016
Anonymous

Stay away from real goods solar

We got solar panels through real goods solar. They installed the solar panels, which we have not had any issues with. However, when we sold our house, we contacted real good solar to transfer the solar panels to the new owner. There should not have been any issue in transferring the solar panels since we did a PPA (prepaid purchase agreement) where we pre paid for the solar panel production. We could not reach anyone to get the panels transferred. There was nobody available to take our call; nobody that would return any emails; and nobody that would return phone calls. We called over 30 times without any response. This company will take your money but does not care bout its customers. The buyer of the house is now threatening to pull out of escrow, all because real good solar will not pay attention to its customers.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

RGS Energy (Out of Business) reply 09/08/2016
Hi Robert, <br />I was notified that Mike Perlowski attempted to call the number we have on file for you this afternoon, but found it to be disconnected. He then followed up with an email to the email address we have on file for you. Please do let us know if you have received that email and please provide us with an updated contact phone number, thank you! <br />We apologize for any confusion in the calling process, we have had some offices close in the past few years. Our Customer Service team can be contacted at 888.567.6527 (option 2), customerservice@rgsenergy.com, or alternatively, a service ticket can be submitted online here: http://rgsenergy.com/customer-service/<br />Additionally, Clean Power Finance and Kilowatt Systems will be able to assist you with your PPA transfer. They can be contacted via phone at (888) 636-0336 or (415) 685-4262, or via email to support@solarservicehelp.com. <br />Thank you.<br />