08/23/2016
Anonymous
I have had Vivint solar activated for just over a month now and have not had one good experience with customer service departments. Before installing anything, I was reassured everything would be taken care of to keep my homeowners association happy which mainly included painting conduits on the side of the house. After being told everything would be taken care of and having the system installed for three months now, they still haven't been painted. I have called multiple times and spoken with multiple departments including department supervisors. Every department says that's the their department job and nothing gets done. I have talked with my "case manager" many times as well who listens to what I have to say and says he will figure out a solution to it and get back to me which of course doesn't happen. I have finally gotten my first bill from my electric company for 1 full month with solar and was not pleased. I was told it would be a substantial amount lower which I compared to last year and the decreased amount was by $76. That's not substantial when I'm also paying $40 a month to have solar equipment. I called today and again was transferred to 3 departments saying that it wasn't their department. When I finally got to one they said I would have to wait a full year to be able to look into the amounts I was saving, which makes no sense if they were able to quote me what they thought I could save. After getting the run around I asked to speak to the supervisor. The representative said her supervisor would tell me the same thing and doesn't speak with customers. I was then told to just try calling back later. For the hassel of attempting to get anything situated with Vivint Solar, I would recommend going with any other company in Arizona. I would gladly change this review if I could speak to someone who can actually get something done like I was told or have the answers of what I can or need to do to get them done.