08/10/2016
Anonymous
Our system was installed in late 2011. We have 20 panels originally installed with M190 Enphase inverters. Seven of the M190 inverters have failed. Customer service was originally top notch. Enphase replaced the inverters promptly when problems were reported. More recently, they sent us the replacement inverters and I switched them out. Now, Enphase won't talk to me directly. I have to go through my installer.<br /><br />The monitoring via Envoy is very nice. I know exactly where the problems are and when they started. The inverters themselves are fairly easy to switch out. But, it's clear that the M190 failure rate is very high. And it seems like Enphase is backing away from their warranty promises.
Enphase Energy reply
09/30/2016
Dear frankandrosa, my name is Charlotte and I run the Customer Advocacy program at Enphase. Thank you for your feedback. We are very sorry to hear about your recent Microinverter failures and I assure you that Enphase will continue to stand behind our warranty of replacing trouble units. If you are having trouble contacting your installer please send an email to noinstaller@enphaseenergy.com to request a product warranty replacement directly with Enphase Customer Service.<br /><br />Please do not hesitate to contact me if you would like to share any further concerns with Enphase. My direct line is (877) 797-4743 extension 7250, or you can send me an email at charris@enphaseenergy.com with a contact where I can call you at your convenience. <br /><br />Warm regards,<br />Charlotte Harris