Review for Vivint Solar

08/09/2016
Anonymous

DO NOT USE VIVINT

I had my solar panels installed over two years ago when they were installed the installers which was Fleet performance they kept missing the beams on my carport causing holes in my roof and leakage finally after 2 months and inspector came out and they reviewed it and found out it was their fault and they paid to get my roof done now I am trying to get an overhang over my deck and I needed Fleet performance to remove only three panels out of 52 they gave me a quote of $499 I called them and said that was an outrage because you want $499 to take off 52 panels now after one month they were supposed to review it and get me a lesser price I was supposed to start construction yesterday and today they get back to me with a price after 15 hours of phone calls all documented they came up with a bargain price of $499 I called them back said it was an outrage why would you charge me $499 to take with only three panels for one week's time they told me they review it every Wednesday and mine came up for review and this is what they came up with so to do this I have to pay them $499 or cancel my construction fee. I think I'm going to cancel my Construction but not without writing a review on every review site that I can have help or their customer service is and how unfair their pricing is.....update vivint agreed on a [lol] bargain price of 250 to take 3 panels off the house, guy comes and takes panels off the house, and tells me he was told to check why 17 out of 57 panels were not working, I asked how long weren't they working? He said don't know could be months, a fuse blew!!! Buthe I shut my panels off 1 day and vivint called me within the hour!! What is wrong with these people?

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support