06/30/2016
Anonymous
Kudos to our sales person, Richard Howell, for all his help and support. Each and every time we had a question or concern he was right there to help. Richard is curtious, friendly and knowledgeable. He understands the value of customer service. <br /><br />The solar process takes time, Vivint's crews got the work done quickly but the permitting process with National Grid and the town takes time. I don't believe this was Vivinit's fault. When Vivint comes they come as a crew to get it ALL done at once. National Grid has to send a different person out each time to get something done. There is no team or crew that comes to complete the system upgrade. One person comes for this and another person has to come for that. It's rediculous. Work releases get called in but if you don't check up on them they can sit unnoticed. Grid said they never received it, inspector said they called it in to the system. We learned that the hard way. Once I took charge and followed up things moved along. <br /><br />I ended up having to make my own contacts to Grid and with the help of our local inspectors it got done. They apparently respond faster to residents than to the solar companies. So if you enter into the process get the phone numbers and emails addresses and follow up. <br /><br />So the panels went on in March and here we are the end of June and we are finally producing kilowatts credits. So wrap your head around being patient and persistent. <br /><br />Many thanks to Darann Smith, our customer support rep, appreciate you always following through and guiding me along the way. <br /><br />So are we happy, absolutely...... did it take too long.....Yes! You would think that with today's technology permitting processes would be seamless and efficient. Why can't one person come from the power company to complete the work. Each step takes yet another week. Guess not but I don't believe that's the solar company's fault. <br /><br />Once someone signs on the only thing left is customer service, thank you Richard and Darann. Looking forward to years of savings. Sun's out and we already produced 50 kwh today. Meters running backwards is a good thing.