06/25/2016
Anonymous
I have had 25 M190 inverters installed since 2011 with 7 failures to date, 2 in the last couple of months. Enphase has now gone to not dealing with the owners, just the installers. Unfortunately my installers went out of business, so I have been doing the replacements myself. The first 5 inverters were replaced within a week of contacting support. I finally received the shipping notification today to replace the last one that failed at the end of March, terrible service now. Another one just failed this week, I wonder how long it will take to replace that!
Enphase Energy reply
09/28/2016
Dear Mr Gagnon, my name is Charlotte and I run the Customer Advocacy program at Enphase. I recently learned of your feedback on the SolarReviews site and we are very sorry for the service experience. It is true that Enphase live-agent technical support is only for solar installer professionals. System-owners who do not have a Solar Installer can send an email to noinstaller@enphaseenergy.com to request a product warranty replacement. <br /><br />Thank you for your feedback, it is appreciated. Please do not hesitate to contact me if you have any more concerns with Enphase. My direct line is (877) 797-4743 extension 7250, or you can send me an email at charris@enphaseenergy.com with a contact where I can call you at your convenience. <br /><br />Thank you for your time and I look forward to hearing from you.<br /><br />Warm regards,<br />Charlotte