Review for Solar-Ray, Inc.

05/27/2016
Anonymous FL

Are you ready to go solar?

We had a 8.000 kWp system installed in December 2015. I waited until now (5/27/2015) to write a review so I could give an accurate account of how the system works. We are a middle income family. I mention this because many believe solar is very expensive and not a viable option. Solar does save money that is realized monthly.<br />The whole process for us started in October 2015. I had four estimates (one was Solar Ray) and spoke with many people about solar before making my final decision. I compared products online and read everything I could get my hands on about string inverters vs micro inverters. Different types of panels and equipment used. I researched every system that was proposed and got even more confused and frustrated along the way. We decided to go with company X, even signed a contract, when confusion sat in again. I called Kevin Richter, salesman for Solar Ray, and asked more questions. That is when Kevin gave much more information and caused me to dig deeper and, ask company X some tough questions. This was the point I started seeing how unprofessional company X was. Everything with them was done over the phone or email. They seemed very laid back even telling us when they realized they were losing us that they decided they did not want our business. WHAT? What kind of company does this? This was a 25,000.00 decision for us and because we asked questions, they didn't want our business? Needless to say, The Lord works in mysterious ways. Kevin was willing to fight for us. He was willing to do whatever it took to get our business. Whatever it took to make us happy and feel good about our choices with a clear understanding of all the details.<br />Solar Ray was amazing to work with from conception of the idea until months after installation. Mike Brown, owner, was always available to answer any questions we had before and after installation. No matter how many or how silly the question was. The equipment they installed was all top notch and it was installed very professionally. We live in Lake county where many other competitors are installing systems and our inspector told us he had not seen a better installation or set up, he was VERY impressed how clean everything looked and mentioned how down to the last nut the workmanship and design of the system was amazing. Our home is and older home so the guys who installed the system had to think on their feet. David and his crew did a bang up job while in our home. The crew worked as long as it took, which was ALL day and part of the next because nothing that is ever done to our older home goes as planned. We have four small dogs and they were always mindful of the dogs. Closing doors tightly when exiting, making sure no one escaped, trying to carry things in and out without stepping on four moving targets. The installation experience was a very exciting and a pleasurable process. They left our home as clean as it was upon their arrival. Our system could be turned on and used immediately because we had an old spinning meter.<br /><br />The first month we saw savings. Around a month after installation the net meter was installed by the electric company. Our February bill was the litmus test. We saw an 80.00 savings, which was a bit disappointing considering our loan payment is around 160.00 This put our bill up over what a normal electric bill would cost us for that month. Again in March. It was not until April we started saving money. After loan and electric payment we saved $50.00 that month. This month, May brought a 90.00 saving. We saw the numbers the system was putting out rising the closer we have got to summer.<br />My final opinion on Solar and Solar Ray.<br />SOLAR - If you are thinking of going solar to save a ton of money every month. Forget it. If you are thinking of our planet and reducing your carbon foot print while saving a little money, solar is definitely worth the investment. For our family, it is about doing our part AND saving a little money. We feel better knowing we are working towards doing our part and the solar is a means to an end for us. One day, after the solar loan is paid, our electric payments will drastically reduce. In a world where everything is getting more and more expensive, our electric payment will always be very comfortable. Not to mention there is a certain comfort feeling knowing those panels are on our roof in case of a catastrophic event.<br /><br />SOLAR RAY- is the best in the business in Florida. They care about solar and their customers. They genuinely care about our planet and creating a world where everyone will have the opportunity to go solar. With such a huge purchase it is natural to feel a bit of buyers remorse. During the process we prayed we were making the right decision. After the process we have never looked back and never felt a single second of buyers remorse. Now I see looking back, going with Solar Ray saved our project. I can see where there could have been MANY problems. Solar Ray took care of everything. Every single little detail. We did not have to worry about a thing except watching that electric meter turn backwards once the solar was hooked up. <br />When you are spending such a large amount of money, you need to feel confident that the people you are using are professional. Many nice people came to our home and spent lots of time with us explaining solar and giving their bids. We liked them all. Very nice people who I felt comfortable and friendly with. Sometimes it is hard to take the emotional element out of decision making. In the end we did not pick the lowest or the most expensive bid, we did not pick the company we had the best personal connection with, we picked the professionals.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support