10/23/2015
Anonymous
Sacramento , CA
Sierra Pacific (recommended by friend) came out and measured the pool, roof, etc.. I was informed (not sold) on the details of a new solar system for my pool. They scheduled my installation during a very busy season and called me sooner than the anticipated install date to get me taken care of ASAP. They showed up when promised and we're very organized and professional on my property. They completed the installation in (1) day. They showed me everything about the new system answering all my questions. Sometime thereafter a distribution pipe connector in one area of my roof leaked pool water (salt water pool) into my gutter. I didn't notice the leak until one day the gutter developed small leaks from the salt water corrosion. I called Sierra Pacific and they rushed to my concerns. They found the pipe leak and repaired it that day. The end result is that they replaced my gutter as soon as possible. I know that things happen in life. It's how people deal with those things that separate the good from the bad. Sierra Pacific took care of the things for me and I have to say that is very important indicator of what type of people they are. I would hire them again based solely on my experience with the true services they provided me. I also would recommend them to anyone!