Review for Solar Direct

10/15/2015
Anonymous 34614, FL

Terrible Communication, No After-Care

Solar Direct installed phase one of my solar system. Now, a year later, I have an additional $30,000.00 worth of business for them (phase 2) and they won't even return my calls and emails. My recommendation is find a company that stands behind their work, and will communicate with you, the customer.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 10/15/2015
Their sales guy, Oliver, and the owner, Frank, will avoid your calls and emails. Find a better company. You've been warned. I was trying to get them to do phase 2 of my solar project, installation of a lithium ion backup battery system. My budget is $30K. <br /><br />They won't even contact me back. I guess they have more business than they need. ???

Reviewer reply 02/23/2020
***UPDATE: Since I posted this, the service from Solar Direct has been radically improved. I am looking forward to a greatly improved relationship with them going forward.<br /><br />Today, I'd give them 5 stars, and I would recommend them to others.