Review for Options 4 Solar (out of business)

10/04/2015
Anonymous

Complete disaster

Option 4 Solar installed a generator for us on 8/31/15 and my house has not been the same since. During the installation they failed to isolate the neutral in the sub panel and resulted in major damages to our appliances. The fridge was not repairable, cooktop, range hood, septic, fire place, lighting, and even the door bells were in unusable condition. We were without the appliances for 30 days and unable to buy groceries and cook at home. We had repair people in and out of our house. Our lives were completely disrupted and the story does not end here. Option 4 Solar now is harassing us with letters threaten us with finance charges if we do not pay them at once ($1,700 balance due). We have paid in excess of $3,500 so far in repairs while waiting for settlement from our home owner's insurance. We have communicated to Option 4 Solar numerous times of our intention to pay Option 4 Solar in full once insurance is settled, at which time we will be able to determine the actual amount owed. It was not good enough answer for Option 4 Solar and letters for finance charge just keep on coming.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support