09/03/2015
Anonymous
We just celebrated our one year anniversary of signing up with Vivint Solar! The only problem is, the system is just sitting there, DOING NOTHING. The panels have been up for 5 months, the electrical contractor finished 3 months ago. No one calls back, no one answers emails and we have no recourse that we know of. The guy that signed us up (long since gone) assured us it would be up and running in 8-10 weeks!
Reviewer reply
10/12/2015
We noticed this complaint on Consumer Affairs and helped resolve through that site. Thanks!
Reviewer reply
10/14/2015
Update: Our system went live and we starting producing 09/25/2015. While we still feel like the process took too long overall, caused undue stress and did not meet the estimates/assurances we were given at signup time, everything is now in order and completed. It is unfortunate that substantial progress over a year after sign up was only made after we resorted to posting our negative experience on review sites.
Reviewer reply
10/26/2015
Update 2: Starting on or around the 20th of October, we noticed that the system went from generating approximately 25kwh to around 9-10kwh per day. I checked the logs in the network attached device that connects to the system and come to find out 14 of our 23 panels are out of service. There is some cryptic error in there regarding phase 2 voltage out of range. In summary: we waited over a year for the system and it didn't even make it one month. Called and left messages with Vivint today no response yet.