Review for Direct Energy Solar (formerly Astrum)

08/03/2015
Anonymous

Terrible Post-Installation Service

I have no complaints about the configuration or installation of my system, however, they failed to obtain permits or achieve certification from the State of NJ for my system for 1 1/2 years. Not one of the SREC payments has been made without my hounding the company. You cannot get a real person on the phone and "run around" is a charitable description of their multiple failures to respond. If you are counting on the SREC payments to offset the costs, find another provider.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support