Review for Vivint Solar

07/09/2015
Anonymous

A huge dissapointment

dealing with Vivint has been one huge mistake. Between missed appointments and not installing the number of panels recommended by the competition -Astrum Solar and Solar City to wiring into an electrical panel prohibited by the Commonwealth of MA the have fought me every step of the way. They refuse to mount panels where the other companies both intended to mount panels. There explanation that the engineering/CAD department simply said the gain wouldnot be justifiable. Why then would two competing firms want to mount panels on a portion of the roof that Vivint said they won'twork.<br /><br />Bottom line - DO NOT DO BUSINESS WITH VIVINT. They have drawn this project out far longer then ever imaginable. They mounted some panels (three fewer panels then the minimum proposed by Solar City or Astrum and they are steadfast against adding those 2 or 3 panels on a roof they already have some panels on. This company will totally wear you out --STAY AWAY FROM VIVINT.

Sales process
On schedule
Installation quality
After sales support

Reviewer reply 07/10/2015
We're sorry to hear about your experience and frustration. We'd like to look into your account to see how we can move things forward and help resolve any outstanding issues or concerns. Send your address or account number to pr@vivintsolar.com so we can look into this as soon as possible. Thank you for taking the time to write the review and provide some feedback.