06/03/2015
Anonymous
If you are looking to take advantage of the savings that the sales person sells you on be ready to wait with Vivint. They did a great job getting my panels on the roof but after that they dissappear and months go by and you won't hear from anyone. You will need to hound them and become the project manager constantly calling them to get information. If your lucky the system will be operational in 6 - 8 months after you say yes. So just don't expect to start saving money anytime soon after the sales person gets you to sign. Extremely unsatisfied with the level of communication and the follow through of sales to complete project.
Reviewer reply
06/10/2015
Thank you for this review. We are aware of the lack of after sales support and are addressing it at a corporate level. We apologize for the slow process and lack of communication you experienced. Is there anything we can help resolve or move forward for you? If so, send us your address or account number to pr@vivintsolar.com along with some details about your experience and problems you would like addressed. Again, thank you for taking the time to provide the feedback. We appreciate it.