05/29/2015
Anonymous
I've had my 10.5kw system (ground mount) for almost a year now. It is performing above what was forecast. <br /><br />The best part of SolarGaines was their relationship with the local county inspector - they knew exactly what was needed to make the inspections go smoothly. <br /><br />Additionally, they were able work with me with my unique needs with my old farmhouse. <br /><br />The contract was straight forward, and I'd say that due diligence is necessary when reviewing to ensure project scope is captured. That's good for both parties to ensure everyone understands what work is being done and not being done.<br /><br />I did have 1 SNAFU where there was some fault in the system which shut it down. Unfortunately, I only knew about it when my next electric bill came in because I don't have a monitoring system. They were on-site within 3 days to check the system and reset it. Also, they've mentioned some aftermarket monitoring device that would make it very easy to detect if there was a problem with the array and are working with me to ensure I don't have another period of 0 generation.<br /><br />Overall - very responsive, PROFESSIONALS (as in, this is not a franchise or some kind of weird financing scheme), have a dedicated sales and admin staff as well as installers. The senior staff of the business came out to say hello when I dropped off some signed docs - evident they are interested in their customers.<br /><br />Almost forgot - they took care of EVERYTHING for the paperwork - all the grant applications, inspection paperwork, EVERYTHING. It was extremely easy for me, just had to sign from time to time. And at the end of the project, they gave me a 3 ring binder with all the pertinent info in it, cleanly wrapped up.<br /><br />Very satisfied. I have recommended them to my friends and will return for any future expansion projects.