04/12/2015
Anonymous
My experience with this company is mostly positive in that the installation and hardware were both first-rate. However, the estimate of time for the ability to actually turn on the power sharing with SCE is overly optimistic. One of the sales points is that the customer will have up to seven months time of free service before any payment is due on the financing. That is dependent on their ability to meet their projected installation schedule. In effect, you will lose a month or two of this premium in waiting for SCE's permission to actually turn on your panel's power.
Sunrun Inc. reply
02/07/2018
Thank you for sharing your experience. We appreciate your feedback and understand service issues can be very inconvenient and unexpected and that there is always room for improvement, appreciate you pointing this out. We are very happy to hear that overall you were happy with the experience! if you have any questions please feel free to reach out to Customer Care (855-478-6786)