Review for Direct Energy Solar (formerly Astrum)

04/02/2015
Anonymous

Outstanding Work!

Went with Astrum/Direct Energy Solar after Solar City dropped the ball and never contacted me following my desire for an improved design. Salesman contacted me through another customer of theirs, and we worked through my concerns of aesthetics on the look of the installation. Then met with lead representative who determined my needs, and I agreed to a contract to purchase the system outright and get the federal tax credit. Installers showed up when planned and to a man, were courteous, friendly, respectful, and above all knowledgable. A slight discrepancy in the design and meter installation that I agreed upon was acknowledged and rectified. <br /><br />The install was absolutely beautiful, with no visible conduit except for what was required by codes. I am awaiting the final inspection by county and Edison, then within a month I'll be producing my own energy. It appears from other reviews that all the bad ones were from months ago. I think Astrum/Direct Energy is dedicated to being a top notch provider of solar for residential customers, and can't recommend them highly enough!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Direct Energy Solar (formerly Astrum) reply 04/09/2015
We're humbled by your kind words DGonzo and are thrilled to welcome you to the Direct Energy Solar family! We take great pride in providing our customers with the best experience possible and are happy to hear we met your expectations. I'll be sure to pass on your compliments to the team and thanks again for sharing your solar story. Enjoy the savings and don't hesitate to reach out if you have any additional questions or concerns.