02/04/2015
Anonymous
Good sales - poor follow through. <br />Drawings incomplete - documents not ready for inspectors <br />Installation errors - I had to chase them down before inspectors showed up <br />After being notified, and turning on the system, I found that there was no solar production. It took a week for someone to come out and eventually conclude that the inverters were turned off from corporate in Utah. It took another day to get them to turn it on. <br />The web site has very little data and must be checked 2 times a day to get all the available data. The web site is down more than it is up. Down 3 weeks of 4 last month.
Reviewer reply
04/27/2015
We're sorry to hear about your experience. We are continually working on improving training for our installers. Since you wrote this in February, has your experience with Vivint Solar improved? Email us any additional complaints or concerns, along with your account number, and I'd be happy to help (socialmedia@vivintsolar.com). Thank you for the feedback and for taking time to write this review.