Review for King Solar

01/07/2015
Anonymous

Good installer

King Solar (KS) was the most professional group that bid our project, and I am glad I went with them. Everything was at or above the level expected with the exception of some follow-up issues with the rural electric cooperative (REC). <br /><br />The REC mis-communicated how the metering would work based on my needs, and I had some significant, unexpected costs as a result. This was not entirely KS's issue, but my understanding was the installation to power-up was a turnkey solution. I expected they would own installation through completion which was not the case as I had to battle it out the REC, solo. I really expected KS to understand what I needed and work/intervene to make that happen. To be fair, I am not sure KS's interaction would have changed the end result, but I would have looked at this differently had they tried.<br /> <br />If I had another solar project, I would certainly put it out to bid and consider others, but KS would have a leg up. The performance of the product is at the level expected after two months.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

King Solar reply 01/07/2015
Thank you for your review and your honesty. I apologize for the miscommunication. We strive for excellence in service and support so your critique is helpful and appreciated. Thank you for your business.

Reviewer reply 01/26/2015
I appreciate your comments and for your professionalism throughout.<br /><br />After 1.5 months of production, output is right at what was expected.