01/07/2015
Anonymous
King Solar (KS) was the most professional group that bid our project, and I am glad I went with them. Everything was at or above the level expected with the exception of some follow-up issues with the rural electric cooperative (REC). <br /><br />The REC mis-communicated how the metering would work based on my needs, and I had some significant, unexpected costs as a result. This was not entirely KS's issue, but my understanding was the installation to power-up was a turnkey solution. I expected they would own installation through completion which was not the case as I had to battle it out the REC, solo. I really expected KS to understand what I needed and work/intervene to make that happen. To be fair, I am not sure KS's interaction would have changed the end result, but I would have looked at this differently had they tried.<br /> <br />If I had another solar project, I would certainly put it out to bid and consider others, but KS would have a leg up. The performance of the product is at the level expected after two months.
King Solar reply
01/07/2015
Thank you for your review and your honesty. I apologize for the miscommunication. We strive for excellence in service and support so your critique is helpful and appreciated. Thank you for your business.
Reviewer reply
01/26/2015
I appreciate your comments and for your professionalism throughout.<br /><br />After 1.5 months of production, output is right at what was expected.