Review for Direct Energy Solar (formerly Astrum)

10/23/2014
Anonymous

Delays and Poor Communication but Great Installation quality

Wish I could give this company higher marks, but the incredible delays, lack of communication and poor customer service, really overshadowed the good sales experience and excellent quality of the installation. Sadly, I am still unable to use the system because of administrative delays like the project manager not getting the electrical inspection certificate and forwarding it to my electric company. The project manager is unresponsive to the point of incompetence. Why did it take two weeks to get a certificate that I was told would take two days. I was never given an explanation. Why did it require threatening correspondence to get an install date a month after what I was promised. It's just bad business and is costing me time and money. I can't recoup any of my investment until I can turn on the system. This is so frustrating. The entire process has been frustrating.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 10/24/2014
Hello - thank you for taking the time to review your experience with us. We want to apologize for any delays involved in your installation as well as any communications issues you have experienced. Can you please email us at info@astrumsolar.com and reference your review on SolarReviews so we can ensure we get your installation issues resolved as quickly as possible. We are unable to identify you from your post and can't reach out to you until we have your contact information. Thank you.