Review for Vivint Solar

10/15/2014
Anonymous

Terrible customer service

Prior to having panels placed on our home they started making unauthorized charges through our checking account. Getting the money back from them has been awful. My concern with going forward is if they accidentally charged me $1.00 4 times unauthorized what's to stop them from doing the same with my monthly utility bill? Every rep I spoke to was unprofessional & unsure of what to do. It wasn't until I spoke with a manager on a recorded line to cancel (which I waited 20min on hold for) was i given an apology and a promise to send a refund check within the next two weeks. For a company whom asks users to make a 20year no out commitment they should have superior customer service.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support