Review for Vivint Solar

10/07/2014
Anonymous

solar installation

This has been the worst install I've ever experienced. Nothing they promised up front has been true & this process has been extremely painful & time-consuming. At every stage they have not followed up. I've had to call every time - wait on hold forever, then wait again while they get the right people on the phone who apparently avoid the phone because it takes forever to get them. Every single time I've received a... 'um, they didn't schedule that, I'll do it now', or 'they didn't do that, let me ask them to do that now.' I started this process months ago & am still waiting for them to take over from SCE. And again here I am on the phone pushing them to do the next step - correct the plans & reschedule the final inspections - seriously ... months ... lost the whole summer, maybe by Christmas? terrible

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 03/27/2015
We're sorry to hear that you have not had a good experience with us. But thank you for writing this review and giving us the feedback. What is the update with your solar now? Have things been moving forward? If not, please email me at jerra.stout@vivintsolar.com and I'll personally look into your account and see what can be done to help make this a more positive experience and lead to an outcome that is beneficial for you.