09/25/2014
Anonymous
Four years ago we had another installer who was recommended by friends place panels on our home. To put it nicely, things did not go well, therefore we were unsure about how to pick a good installer this time.<br /><br />Longhorn identified several issues from the original installer during their initial visit. They went so far as to decline the job until the old panels were fixed because it was the right thing to do. <br /><br />Jason and Dylan both volunteered to assist us with contacting the previous company. Never asked for money, they were just concerned about my family's safety. They went far and above anything that could be expected. They had no responsibility to help us to correct these problems. Without Jason and Dylans help I do not believe things would have turnout this good. Truly amazing. With their assistance, we were able to get the repairs done without charge and now our old system is free of fire dangers and ready for the additional panels.<br /><br />Who would you choose for the new install? Of course we went with Longhorn. They did all of this without any guarantee I would hire them for the add-on panels. They never hinted at a fee for the hours and hours of work spent to ensure my old system was safe and repaired at no cost to me. I repeat hours and hours of cost free consulting by Longhorn with the end result I have a safe 4 year old solar system. This company is great. I do not believe they spent all this effort just for a sale. I believe this is the kind of company they are; customers first, worry about the funds later.<br /><br />Needless to say we have hired them to do our add-on panels and we do not have a care in the world that it will be done correctly. <br /><br />Longhorn is truly the most customer centered company I have ever dealt with. They actually listened to all of our concerns and not only gave us the answers but provided guidance on how to get additional information so that we felt completely at ease with what we were being told.<br /><br />We highly recommend Longhorn Solar for any of your solar power needs. Come see my system and we will show you just how good they are.