Review for NATiVE Solar

09/17/2014
Anonymous

AWESOME customer experience!

I have really wanted solar panels for some time and was willing to go through all the hassel with my electric provider and city ordinances to get it. What was outstanding about Native was the extent to which they fully partnered with me to make it all happen. Carl Gayhart drove quite a distance through downtown traffic just to come by and meet me and make sure that he saw the property and had a discussion about my expectations. He contacted me again several weeks after the installation to make sure my expectation were met and to personally thank me for trusting the work to Native. What a professional! Josh Koehn was very warm and friendly and actually met personally with several stuffy city officials about how they were interpreting a city ordinance that could have restricted the design of my solar array. He tracked down the author of the original city ordinance and facilitated a discussion with officials concerning the original intent of the ordinance which cleared the way for my solar plan. Who does that?? I enjoyed working with Tommy Edds and his supervisor Tommy on the installation and found them and the rest of the crew to be hardworking, very knowledgeable and able to explain technical things in easy to understand terms. Working on the roof in heat over 100 degress would justify a little irritability in my book. However, with Native the people seem to enjoy answering questions and getting to know the customer even when they should be near heat exhaustion. Consistently, Native personnel demonstrated genuine interest in my needs and wanted to make sure I was happy with every detail of the process. Their follow up was exceptional and they never seemed to be in a hurry or following those terrible customer service "scripts". Deciding to go solar and to spend that money created quite a few doubts and fears for me. Native seemed to understand that customer perspective was able to provide no-pressure information,support and follow up that sure made me feel like I made the right decision in choosing solar and in partnering with Native. I would highly recommend them!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support