Review for Direct Energy Solar (formerly Astrum)
Growing Pains then Some
Astrum was the chosen installer in my town as part of the Solarize Massachusetts program. The installation process was estimated to take 2-3 days and took 9, my project manager was incompetent and unresponsive.
I got the good to go email with directions on how to start the system and i followed them to the T. After a few days emailed saying i thought the indicator lights on the converter didn't appear that i was producing power and informed my project lead who said it was all good. 30 days later i was sent additional instruction on how to correctly start the system. after they cashed my checks i couldn't get a response to multiple emails about the status of my SRECS. For a company I just paid $30k I would expect much better service. Just terrible!
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