Review for PetersenDean (out of business)

07/22/2014
Anonymous

Onsite: AMAZING. Office People: WORSE THAN IDIOTS

Every single person who came out to my house was wonderful. Well-informed, helpful, and responsive. However the people in their office in Fremont are idiots. I had three different "project managers" on my small job, each was impossible to get ahold of, and each was incapable of answering questions. In one case, I had been trying to reach the last of my 3 "project managers" for over a week, emailing her and leaving her voice mail. After not hearing from her the whole time, she called me at 9:45pm on a Friday night, as if that was normal business hours. When I spoke with her about it on Monday, she actually told me that they were understaffed and she didn't have time to get everything done. YOU DON'T tell your customers that!<br />At the end of my project I had to work with a Sr. VP in the company to actually get my project managed so things didn't completely fall through he cracks.<br /><br />Rating Petersen Dean is difficult, because all the in-person folks would warrant a 4.5, including the impeccable installers who were hands down great. However, the "project managers" warrant a ZERO, if that.<br /><br />If P-D can get their office staff up to the caliber of their field staff, they would be a force to be reckoned with. As it is, I would not recommend them unless you are willing to put up with lots of headaches.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support