Review for Direct Energy Solar (formerly Astrum)

06/20/2014
Anonymous

Decent install, poor customer service

Although the install went smoothly (no one on the crew had very much time with Astrum), the subsequent customer service for the multiple failed microinverters has been dismal. I am currently still waiting for a response to multiple emails about yet another failed microinverter. My next step may have to be a certified letter from my lawyer to get their attention.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 06/20/2014
Customer service is non existent

Reviewer reply 06/20/2014
Please accept my apologies for the lack of a response to your emails. We have a high standard for customer service, and when we fail to meet that standard in a customer relationship that is not acceptable. I do not have access to your contact information via your contact post, but if you send me an email to info@astrumsolar.com and reference your SolarReviews comment I will see to it that someone reaches out to you immediately.