Review for Sunstore Solar

01/08/2014
Anonymous

Ground array in sensitive environment

In the beginning, Michael came to the site, listened to our "dreams" of living "off-grid," while maintaining a reasonable budget, and looked at the site. He noted all the options available to us and his crew for the installation of a larger system. He went back to the office and designed a couple of proposals. Charro, the office manager quickly touched base with us, to let us know that it was in the works and that we would have a design as soon as possible. In the meantime, we had two other companies to interview and try to get proposals from. (one was eliminated due to lack of communication, pretty quickly) Sunstore got two designs to us with a couple of options on each. After reviewing the proposals from Sunstore and the other competitor, we had both companies "defend" their proposals and explain why theirs was more appropriate for our needs. Michael was patient, and thorough in his explanations and defense. Both companies presented reasonable proposals, and although neither could provide an "off-grid" install for our budget, Sunstore came closest to meeting our needs. <br /> They installed panels in a ground array and ran the lines several hundred feet, to our home. The ground was rocky and the environment around our home rather fragile. The guys did an outstanding job working through the rock, while respecting their surroundings. <br /> In addition to the solar install, they installed a "heat pump water heater." This has cut the cost of heating our domestic water to a minimum, as it is able to be run off the power provided by the panels!<br /> Upon completion of the installation we were "walked through" the system, and a follow up meeting was scheduled to go over questions and to tweak settings, after we were running on our own.<br /> <br /> They continue to work with us, in getting our electric provider to develop a "net-metering" plan. This will allow us to run our grid meter backwards during super sunny days when we are producing an excess of power. They have been cordial and professional with the local electrical authorities, and their professionalism has been noted by the power company, as well.<br />Michael came back to review the system, and make sure that it was running as we had hoped. He did tweak a few settings and checked all the lines again. We have had several "power company outages," that have not affected, or inconvenienced us, due to our wonderful PV system!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support