Review for Tesla Energy

Office location: 500 Automall Dr, Gilroy CA, 95020

08/26/2025
Big Blue model-Y Morgan Hill, CA

Tesla terrible customer service.

Tesla has great cars but their solar customer service can only be described as terrible. Written 8-26-2025. 1430 hours. I keep getting emails asking for my utility bill to be uploaded. I have uploaded the bill at least 3 times, I have attached access to the PG&E account through the app, and I continue to receive emails asking to upload the utility bill. But yet on the Tesla account there is no action needed. I have asked via text numerous times to be contacted by Sara by phone, the Tesla solar customer contact person, with no contact. In order for the customer service person to call you. You must schedule a phone call appointment. And if you miss the call because the phone is not attached to your hip. You need to reschedule another phone call which means waiting another week to 10 days. Because the customer service representative, Sara , explained she is so busy with customers that she is unable to make phone calls when a customer requests to be contacted. You must make an appointment to be called by a service representative. And she, Sara refused to leave a call back number. Scheduling a phone call a week to 10 days out is unacceptable At this point Sara has failed my communication expectations. I am requesting a new project contact person. This did not happen and Sara refused to read the 2 pages of the utility bill that I uploaded which clearly displayed the account name, address, power use and the usagefor the prior 12 months. We had also given access to the PG&E app as requested by the Tesla account, so the hard copy of the bill shouldn't have been needed. Because Sara lack of communication and incompetence I asked for a replacement customer service person, that request was obviously ignored. I requested that the new person contact me via phone and this email should be forwarded up to the project managers chain of command. When that didn't happen I canceled the solar project and asked for a refund. In my opinion Tesla solar is a company to avoid.