Ben

Richfield, MN

Reviews by Ben

1 Review

Sun Badger Solar

We have mixed feelings about our experience with Sun Badger Solar. In short, the equipment itself is great and the sales and installation teams were outstanding. However, a simple miscalculation on Sun Badger’s part, and refusal to own up to the mistake from upper level leadership, including the president, Trevor Sumner, really soured our experience so we cannot recommend Sun Badger. In our experience, it appears Sun Badger put profit over customer commitment. Here’s more detail, for those to whom it’d be helpful. The positives: Everything about our experience with our salesperson, Jake H., was outstanding. He helped us understand all our options, thoroughly addressed questions, and ensured that we were making the best possible decision for our needs and property. About a week before the installation was scheduled, we found out that the panels we had planned on were not available, but that a similar higher-producing panel in the same size was. Sun Badger offered to swap these in, like for like, which we very much appreciated. The panels themselves are high quality and performing as they should be. The negatives: On the day of the install the installation crew informed us that the number of panels Sun Badger had laid out in their design would not fit. Our roof surface is a simple rectangle, so calculating the number of panels should be simple math. Had we known the original panels wouldn’t fit when we should have known—right after the engineering site visit—we would have re-designed with different panels that would get us closer to our energy production goals. Instead, we were faced with a day-of-install decision of either delaying our project until the following year to accommodate a redesign (and therefore accept a lower federal rebate rate), or opt for a lower-producing system. We went with the latter. This caused another issue on the financing side since we had signed the financing documents at the beginning of the process, and could not now change those documents with our lender. Sun Badger did credit us for the panels that were not installed, and they have assured us that they’ve changed the loan process so that this won’t happen to future customers. With regards to the miscalculation, Sun Badger says they’ve made system changes to avoid this error in the future. However, when we approached Sun Badger for any sort of good-faith gesture of compensation to help make this right for us, the best they could do was an Amazon or restaurant gift card. Sun Badger largely avoided owning responsibility for the error and the long-term negative impact it will cause us over the life of the panels. Sun Badger also avoided apologies by saying things like, “at the end of the day, you still have a great system and are getting thousands back in rebates.” While true, we are not getting our planned return on investment. The empty words and platitudes don’t address the problem.

Type: Residential Electric

Reviewed: 03/11/2021

Below Average
Mr. Alle thank you for your comments. Sun Badger takes care to install the highest quality and newest technology products, and we ensure the best possible customer experience. We apologize that you found our efforts did not meet your expectations. As you noted, Sun Badger took responsibility for providing you a no-charge upgrade to the original panels selected for your design, and we also refunded you for any panels that were not installed and any financing fees related to the slight change in your design. As explained, you are receiving the maximum production possible out of the solar array we installed on your home, given the physical space available on your roof. We explained changes to our design procedures to prevent future situations like yours from occurring. And we offered you gift card compensation, which you declined because you demanded something of a higher value in exchange for not writing a review. You have an excellent, well designed solar array which we are very proud of, and which will save you thousands of dollars on your electric bill over its life. We stand by our work and believe Sun Badger has treated you more than fairly. But of course, we are disappointed you didn’t feel our efforts and offers were sufficient. We are confident you will enjoy your solar energy system for many years.

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