Concord, MA
~12kW system with a 10k inverter and 32x Solaria 370W panels. I had site visits from EIGHT different solar installers before downselecting to Brightstar for several key reasons. I could go on for many pages, but I'll try to summarize in my "top five" below: 1) "Owner/operator" small business model. Jon is on-site for installs & inspections, and Mona (his better half) handles permitting, design, and all sorts of behind-the-scenes legwork. They communicate seamlessly and rapidly, and respond professionally to individualized requests. You'll feel like you are their ONLY customer. Solar installs in Concord, MA are a red-tape nightmare if you're even remotely considering doing it yourself. The town's website outlines TWENTY-SIX separate steps that take place from design, permitting, installation, final inspection etc.......... 90% of it was completely transparent to me. Brightstar handled it ALL and we never missed a beat in the install timeline. 2) KNOWLEDGEABLE, yet understandable. There are a lot of technical nuances behind panel choices, layouts, inverter sizing, service tie-in, etc... they'll take all the time that's necessary to make you comfortable in your own level of understanding, and they'll get down to the details OR give you the "so what" Readers' Digest version... whichever you prefer. They are expert "translators"! 3) COST. They offered both LG and US-made Solaria panels and gave me a competitive quote. Cost per kW was second-best out of eight (by a small margin) but the better-looking panels and exceptional service are what ultimately pushed me to decide on Brightstar. Considering this was a $35k install (before rebates, thank goodness!), the <$1k difference was lost in the noise and it quickly became clear that I made the right choice. 4) QUALITY. The Solaria panels are GORGEOUS and POWERFUL. The installers and electricians that Brightstar uses are top-notch. I was closely observing their work and never saw them cut a single corner or take any shortcuts. They all worked as though they were installing this system in their own homes. 5) CUSTOMIZATION: I have a masters degree in engineering and I do nearly EVERYTHING on my homes myself, so to say I'm a "demanding" client when I have to bring someone else in to do work for me is an understatement. Jon and I had a lot of back-and-forth to refine material selection, array layout, inverter selection, wiring runs, and more... I am WAY more work to deal with than the average customer, but Jon never lost patience or tried to wave me off and say "don't worry about it, we'll take care of it." I felt like my voice was heard and my input valued at every step of the way.... read more
Type: Residential Electric
Reviewed: 05/04/2020
370W and less expensive than LG. Best looking panel you'll find on ANY roof... bar none. Remember back in the old CRT television days the first time you saw a flat screen TV with no bezel? Yeah... that's what it's like to see these panels next to almost any other.... read more
Type: Other
Reviewed: 05/04/2020
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