We're very happy to have our professionally installed solar system, its up and running and providing energy to write this review. Hooray!
We did have some issues with our install however, having to do with some mistakes that Artisan employees made with preplanning & communication. The initial consult and design, as well as the pre-install walk through, didn't catch the fact that our electric mast and meter needed to be relocated for our install. This added cost to our system last minute, though Artisan did agree to cover most of the cost, after I argued that this was not our responsibility. The placement of the inverter suddenly changed from the east to north side of our house without any notice to us, and the design of the system (initially one panel was to be located on our porch roof to avoid shading from a small tree) was not implemented, so now we must see about pruning a tree to avoid shading our panels. Also, the interior mounting of the eguage box was sloppy, and it's now installed in a rather uneven looking way with considerable damage to our drywall that they have said they will repair, but has not been addressed yet. I think it's possible that with the number of installations this company has gotten through the Solarize Seattle program, the quality of communication and experience level of some of the new Artisan employees is creating some problems.... read more
Type: Residential Electric
Reviewed: 01/24/2015
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