Reviews by StacyB

Sunrun Inc.

To anyone considering solar, PLEASE go with any other company than Vivint. There are so many to choose from. It's true what all the other negative reviews say. They will give you what you want until you sign that contract and the panels are up/working. Their customer service is beyond horrible. We've had years of issues, but this year was the worst. We knew there was something wrong with our panels and had to fight for weeks to get someone out to check them. Once the tech came out he confirmed we had several pieces not working correctly. He said he'd get the parts and return. He NEVER returned. We had to fight again for MONTHS to get someone out. Every customer service rep said they had NO record of anyone coming to our house and that our system was perfect. I mean, what a joke! After 3 months we finally got in contact with a supervisor named Miles and he all of the sudden found the record of a tech coming out and that we did have an issue. Meanwhile, our true-up is through the roof. He said he'd open a case to see if we could be reimbursed for funds lost since their company never returned to fix our parts. But of course, case was closed and they didn't find any money they owed us. I mean, not shocking since they are the WORST solar company. To this day we are still waiting for the tech to come "fix" our system. I will NEVER refer them to anyone and I will tell anyone who asks about solar to NEVER go with Vivint and all of the horrible and shady things they do. What a pitiful company!... read more

Type: Residential Electric

Reviewed: 01/10/2021