Look elsewhere for your solar installation. These guys will ignore your requests and they perform substandard installations with no quality control.
I hired these guys 4 months ago after looking at a lot of companies because John their salesman did not feed us an BS and seemed straight forward. The company touted their experience and how they train installers etc..... But the way they handled my project was more like a first time small company.
I could not get clear communication from these guys. I would send email for updates and requests and they would take days to answer. I felt like I was managing my own project. They promised a site evaluation and did not do it till I asked for it and would not approve the plan. I never had consistent communication on the status of the project and was regularly ignored. I had 3 contacts to help and only John our salesman would reply only to say he has to check with the other. Don’t ask these guys to track you schedule or give you updates because they won’t.
Come installation and we had nothing but problems. Installers did not have the right diagrams or permits. The schedule was not clearly called out and they split my install over 2 weeks. Installers damaged a solar panel and the company would not give me an update on repair or replacement. Installers did not follow the approved diagrams for installation. And finally we turn on the system and surprise, they forgot to hook up half the panels. My system sat on my roof for weeks and they did not perform any quality control. So once we got permission to operate I only had half a system working. Today I have a running system but no warranty details because these guys don’t put their installation warranty in writing. Not once during the process did they apologize for the bad support till I had a long discussion with John about all the issue. This is not a professional company.... read more
Type: Residential Electric
Reviewed: 04/16/2014
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