Reviews by Doug Hoelscher

Momentum Solar

Customers often report bad more than good, because our environment has developed to that of a quick to fuss because something may be wrong or merely appear to be wrong, and then there's little time to compliment when a true compliment is due. As for the Buyer Beware comment: my contract clearly reflected that I had a separate warranty for all of the solar equipment; reading is fundamental.

I assessed 9 solar companies in Austin over 2 months and several of them were great companies. They each had good and bad, but held solid reviews. On top of the company research, I researched panel and inverter quality, warranties, and pros and cons of eachto understand the investment I was about to make. I met with 4 of the 9 companies and opted for Momentum Solar. The sales rep Jake Stinson was extremely professional, but unfortunately, I already knew most of what he had to sell due to my research. However, Jake was able to get me the best price over the other 3 companies, so naturally I signed. Upon time for installation, Momentum Solar actually proved that 2 of the other 3 companies provided improper information regarding panel placement. Then by coincidence, the AC in my new home stopped working on the day I powered up my panels. The AC company claimed I had a power surge. Believing the surge was from my panels, I called Momentum and they sent out several electricians at a time convenient to me. Their master electrician, Brian Stilley, walked me through the electrical safety measures of my solar system and then provided me actual video footage of my AC fan motor surging power on start up. Who does that? Momentum Solar does that! With the video footage, I have now received a refund of my initial AC service call, and the AC company is replacing my faulty AC fan motor. And I received a solar system that was $7,000 cheaper than one of their competitors, with another $750 coming my way for a neighbor referral.... read more

Type: Residential Electric

Reviewed: 02/17/2019