SunPower Customer Fresno

Fresno, CA

Reviews by SunPower Customer Fresno

1 Review

SunPower

We were extremely disappointed to find that after spending $50K on solar, SunPower initially did NOT deliver the all black panels that you show in all your ads. Instead, you delivered newer, slightly more efficient panels, with a white grid, that do not have the black, clean look of what you show in almost 100% of your marketing and advertising. The local dealer was helpful in swapping them out but the entire situation never should have happened. SunPower (corp - not your local dealers) is not being honest in it's advertising when you show one thing and deliver another panel that looks not as clean. If the newer panels are your new standard, then THAT is what you need to show in all your advertising. Additionally, we'd asked for a system that would get us to net $0 but we're still paying PG&E $100/mo and an annual payment of $1200 on top of that. To get the system properly sized, we'd need to spend another $3K to buy 2 more panels (and no, not just to compensate for the change in 6 panels which are slightly less efficient). Frustrating.

Type: Other

Reviewed: 12/04/2018

Substandard

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