Reviews by ckparker

3 Reviews

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, UT

Auric Energy (formerly Auric Solar and Solaroo Energy)

Do not do business with Auric Solar! They don't disclose the variable rate 25 year financing that is based on prime plus 1.99% that adjusts every 5 years after the first 5 years. Their sales reps seem to conveniently leave that information out so they can make the sale. In my case, someone at Auric or their financing company went as far as signing my name fraudulently on loan docs I never saw to claim I agreed to this variable rate loan. My original sales rep only ever told me 4.99% 25 year fixed rate loan on the financing which was also at the bottom of the bid in fine print. No mention ever of a variable rate loan based on prime. So I have contacted my attorney, the consumer protection division and will be filing a complaint with the Federal Trade Commission and have also filed a police report for the fraud of them signing my name on those loan documents. I just want the 4.99% fixed rate 25 year loan I was told I was getting by the sales rep and the only loan I agreed to. I would never have done solar had known about any variable rate loan based on prime or if I had to find my own financing.... read more

Type: Other

Reviewed: 01/11/2018

Substandard

View Comments (1)

ckparker
02/15/2018

UPDATE to my review before:
To resolve our dispute with Auric, they came to us with a couple of settlement options to compensate for the difference in the financing terms that we were told from the salesman vs. the actual financing terms they had and for the fraud we experienced (though the police nor Auric canâ€™t prove there was or wasnâ€™t fraud.) We agreed with one of the settlement options and are keeping our solar. We feel this dispute was resolved the best it could be considering all the circumstances involved and feel it was a fair resolution. We appreciate that Auric gave us options, provided good customer service, and took responsibility for what the salesman told us.

We were always happy from the beginning of the project with the how the solar was installed. We feel the quality of the solar panels is the best available and we like how they were setup so that each one works individually, that the installation was professionally done and looks great and that we received great customer service throughout the installation process of the project as well.

Just a word of warning about Docusign if you are looking to do solar on your home or use any kind of financing for any project for that matter. Make sure and take precautions for fraud possibilities through Docusign and make sure you receive the approved loan documents for the project, before you sign any kind of contract for any project that you will be using financing for. Of course, read through the fine print of the financing to make sure you understand the financing terms before the project contract is binding and before any kind of installation starts on your project. And then make sure you have a copy of these loan documents that you sign in your possession before the project contract is final. Also, if you are going to sign through Docusign, make sure all documents come to you through your email and only sign on your home computer that has a static IP address. Do not sign from any mobile device of your own or the salesmanâ€™s device like a smart phone or tablet. And when you sign, use your finger (if your home computer has a touch screen) or your mouse to write out your signatures rather than choosing a digital signature font. I would even go so far as to say to call customer service of the company you are working with after each document is signed to verify they only record of documents you signed that you also have in your possession and nothing more.