Reviews by J. Panucci

EcoSmart Home Services

My wife and I bought a home in Groton a year ago and found our savings being completely drained by our electric bill. Having electric heat and an electric water heater, we did not realize the money we would be spending every month during the winter. After countless reviews and speaking to various representatives, we decided to give EcoSmart a try. From our first meeting with John, we knew we made the right decision.

John was beyond knowledgeable in guiding us through the solar process. I thought I had done my research, but John was able to open my eyes to new ways to finance such a drastic investment without breaking the bank. Additionally, upon his initial visit, John did not just give us information about how solar could help our heating issues, but also other changes we could make to increase our homes efficiency. Throughout the loan process John was always there to answer my questions or put my tensions at ease. Even after you move into the project phase, John was still there to answer any questions. When my Utility company was confusing me in the way in which they handled net metering, John personally called them to get clarity on the situation.

Our great experience with customer service continued with EcoSmart's home office. Kim and Wanda were incredible in keeping me up to date and working with our local utility company to keep our project on track to be completed in the contractual time frame. They were always courteous and informative to make sure our investment was in the right hands. Any incentive paper work or scheduling conflicts were dealt with immediately without hesitation.

The person I cannot speak more highly of is Mr. Stephen Pelton. He takes great pride in the aesthetics and function of the work his company performs. He came to our home personally on many occasions to make sure our project was being completed to his highest level of expectation. He also gave us great tips on how we could further make our home for efficient and economical. I felt as though he treated us like family. He cared for our project as if he was doing this for his own children.

The system looks great, no wires or piping in view. The installers took great satisfaction in their work and on numerous instances had me step out just to see if I could find any wires in view. They cleaned up the yard great and treated my home with great respect. In addition to the aesthetics, the system works great as well. There's nothing better then opening the Enlighten App to see your panels production dwarf the electricity your house consumes.

I would recommend EcoSmart to anyone trying to make their home more efficient and economical. So far, it's been a great experience we do not regret. They are worth every penny you spend.... read more

Type: Residential Electric

Reviewed: 05/19/2017