D.M.

Reviews by D.M.

1 Review

Sundrop Solar

It has been over 2 months since promises were made to correct the mistakes that were made by Sundrop Solar with the installation of our solar system. Tony, the salesperson, was the only employee who followed through with what he said he would do to make the sale. Once the process began it became one problem after another. 1: Poor design of panel positioning prompted an email from me with a redesign that would work better which they ended up using. 2: Had to indicate multiple times that there was no HOA to deal with which caused delays. 3: ALL financed money was withdrawn by Sundrop Solar from GreenSky Finance BEFORE any installation was even performed and was told that it was an accounting error. 4: On the day of installation, it was me who noticed that the panels being installed were not the ones that were agreed upon, which were clearly indicated on the schematics for this job. They were supposed to be 270w Kyocera panels but they installed 260w Hyundai panels. Less productive and less expensive. 5: Schematics also indicated the panels were to be tilted toward the west to catch more of the late afternoon/evening sun. They were installed flat. 6: Code requirements indicate a 1/2" clearance between any conduit and the roof surface. There were two areas where the conduit laid on the roof. This was rectified only after I sent pictures to Sundrop. 7: Poor customer service. Promises were made, but no action taken. Excuses were given for all the mistakes made and was told by a manager that the panels would be REPLACED within 2 WEEKS of Sept 7th. Was also told to send Sundrop our August SRP bill and that they will pay it, which was nice......but it is now November 21st and after weekly unanswered emails nothing has been done. Not even any acknowledgements of receiving these emails. Just poor customer service and shady business practices.

Type: Residential Electric

Reviewed: 11/29/2016

Substandard

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