dabble53

Reviews by dabble53

2 Reviews

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Mage Solar USA

These panels are rated at 240W and include microinverts and networked controller (so that individual panels status and production can be gotten through a web interface). A separate inverter is not needed.
They basically work as presented, although at times modules fail to report and it's impossible to tell (without checking other sources like the power company's meter) if they are not producing, or just not reporting.

Type: Other

Reviewed: 09/26/2013

Good

PEP Solar

7 months from signing of contract to finally completing contract (except for "free" panel cleaning). 5 weeks of delay due to village holiday shutdown and APS "losing" filed documents. The MAGE product seems pretty nice, and the physical installation was high quality, but the delays, lack of status updates, failure to keep appointments without bothering to call and say they couldn't make the appointment (with followup consisting of abject silence - never an apology), - just the basic lack of common courtesy. I hired them because of the product line and their reputation. They are not a manufacturer, they are a service company - that was the one thing they had real trouble delivering on - service. I only asked to be kept informed, which they should have done proactively. Instead, I had to ask for status, on why appointments weren't kept, or why no progress was reported. (This is a 7.2kW residential system.) When I did ask for a status update (usually a week after an appointment was missed or some step was supposed to have occurred but didn't), a response was days delayed. It wasn't like I was asking daily. And often times, the response made me feel like I was a pain in the ass and shouldn't be asking about status. So, since I hired them to provide a service, and it was lacking to say the least, I lowered my rating.
And yes, I have the complete email records to back it all up.
Contract late 2012, system commissioned Mar 12, 2013, system documentation delivered June 2013

Type: Residential Electric

Reviewed: 06/11/2013

Average
Most of the delay was the new International Fire Code R605.11 implemented on Jan 3 2013 and the city stalling on approvals for months. This new code was implemented without any notice as it was not legally recorded with legislation. The information was not broadcasted by the Fire Marshall within the normal solar associations like AriSEIA.

Also experienced extreme delay for delivery of the new TrueAC Modules, and the manufacture's lack of urgency for customer support. Please except apologies from PEP Solar, we certainly value your business.

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