NHD

Reviews by NHD

1 Review

Con Edison Solutions (formerly Ross Solar)

I evaluated 5 different solar panel installers before selecting Ross Solar to install our home's solar panels. Ross Solar was extremely knowledgeable and responsive. They worked closely with us to custom design the exact system we wanted - giving us advice on what would best suit our home, sun exposure, energy needs, and price considerations. They gave us detailed quotes on numerous system options, and even designed the system to allow the addition of another 6 panels in the future should we decide to buy an electric car some day. Importantly, they did not try to sell us a "cookie-cutter system" that would not have been best for us - unlike some other installers. Once we decided on a final system, also Ross Solar provided the lowest quote for that system.

Unlike several other installers, Ross Solar also had a clear, well-written contract with a turn-key price that made us comfortable that we knew exactly what we were paying and what we were getting. They also have one of the best installation guarantees. Before installing, they sent us diagrams of the final system and how it would be placed on the house - to approve. They gladly made a minor tweak to enhance the aesthetics (we requested a change in the placement of one of the external conduits, with more of it being located in the attic before dropping down to the electric pane outside the house).

Ross Solar has an excellent team. Everyone we worked with was friendly and patiently answered all of our questions, including their sales representatives, their office staff, their project manager, their engineers, their electricians, their installers, their final inspector, and their management. They scheduled our installation around a vacation that we had planned, came when promised, and completed the work on time. They also had someone come the day of the inspection, to check everything was OK before the system was turned on. When he identified a minor problem, he arranged for an electrician to take care of it - the only issue being that it took an extra week to turn-on our system because everyone was so busy with other installations it took a week for an electrician to come back to our house.

After our system was installed, Ross Solar made sure we knew how it worked and how to monitor our power production; they requested detailed feedback on our experience, and continued to patiently answer any remaining questions we had. Our system has been working since July 2015, and we could not be happier. Because of Ross Solar's service, knowledge, and results, I have recommended them to others in our Town, who have also been happy working with them.

Type: Residential Electric

Reviewed: 03/02/2016

Excellent

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