Brandon | Lake Dallas, Texas | 11/24/2023
Run Like Hell From This Company
It's impossible to reach anyone for service. Previously you could email support@wellssolar.com, but that doesn't work. My sales guy never called me back after signing, and it's impossible to reach anyone. Today the phone number and emails are not working. I spent $65,000 two years ago, and I would encourage you to think twice before using this company.
Brett | Carrollton, Texas | 11/01/2023
Went out of business with no notice??
Installed a terrible system that only produces half of what was estimated then went out of business and can't service the product. Great.
R Lyon | Austin, Texas | 10/30/2023
Is warranty now worthless?
My client bought a solar system from Wells Solar after I recommended them.<br />From the start there were scheduling problems. That said. The system did get installed, but had inverter problems almost immediately. To be clear this was most likely a manufacturer issue. That was taken care of after several weeks. Now it appears a battery is faulty according to trouble shooting. At any rate the system has been down for weeks again and Wells offices are closed according to website and my client has called also to no avail. So no warranty work available for now anyway. I hope they get their issues straight. As a personal note. This has certainly strained my relationship with the owner of the property since I referred Wells. Also. I did this as a pass through not asking Wells for referral fee.<br />If anyone has input contact me at (redacted for privacy)<br />Good luck to all.
Ashleigh | Round Rock, Texas | 10/05/2023
Carl Wells is a fraud!
Please read reviews on other forums. They knowingly took hundreds of thousands of dollars from customers and then closed shop. They tried to charge $1k to transfer a warranty when they knew they were closing down. Absolute FRAUD AND THEIF!
Nick Tague | The Colony, Texas | 12/20/2022
Good luck once you sign the contract
Although it started awesome experience, took several months to get everything fully installed and even had to make 2 full payments before it was fully operational. Now we have been waiting over 6 months to get the generator that was promised upon signing the contract. Called and emailed at least 20 times and still no eta and keep getting we will get back to you. Really dissatisfied
JD Thurman | Salado, Texas | 12/01/2022
Wells Solar
My Wife and I have been very pleased with Wells Solar. It has been a great experience dealing with the Wells Team since June of 2022. The Team has been very professional and committed to the customer. I want to commend Kyle Marshall who is our assigned representative for any questions or issues. He has been responsive and committed. Our system was turned on 27 September 2022. Our October end-of-month bill from Bartlett Electric was $47 dollar. The September bill was $550. So we have seen an instant drop in our electric bill. We have a pedestal mount system with forty-eight 400 watt Tesla solar panels. If you want a Solar System I would highly recommend Wells Solar.
A very unhappy customer | Georgetown, Texas | 09/01/2022
Long term ordeal of frustration, failures and disappointment
We chose Wells Solar (WS) as they had a slightly better price and financial package. Big mistake.<br /> While many of our neighbors had their systems installed by various companies in weeks, WS took months. So many excruciating delays. Best example deals with the two inspections required by the electric company. Once a week our WS Project Manager would email a request for the inspection. After about 3 weeks we finally phoned the Electric Company. Their representative could find no request records from WS. Due to our initiative the inspection was completed in 2 days. When the second inspection was due the exact scenario recurred. This alone accounted for nearly 6 weeks, and no telling how much longer if we hadn’t stepped in. It is our understanding that the financial package had paid WS their entire amount by this stage and unfortunately for us our loan had become active (accruing interest, etc). Maybe this explains their lack of urgency.<br /> When the system finally became operational we thought hopefully this is all behind us. No such luck. A little over a year after completion we received a very high electric bill.. Our research discovered that the system was completely inoperative, and apparently had been for some time starting in JULY. It was our understanding that the system was constantly being monitored, and had a long term guarantee promising production output. In our case the system was completely shut down with no notifications to us. We are unaware of any of our neighbors having any issues, but ours was completely out. This raises the issue of the quality/durability of the components they install. We contacted WS to advise them about the failure. The representative that we spoke to appeared to have no knowledge of the failure but promised to get right on it. About a week later we made a second call, advising them of the problem. In a later phone conversation he advised they were waiting for approval, then would order parts. In the MIDDLE of August we received a text advising us of our case number. In LATE August we got an amazing email from them. It stated “ During our daily scans of systems, we came across an issue with your inverter.” The system had apparently failed completely in JULY and in late AUGUST they discovered this in their “daily scans of systems”? No mention of the several previous communications notifying them of the shutdown. <br /> In MID SEPTEMBER the repair was finally completed. The repairmen were only here for a short period of time, so obviously it was nothing major. It is hard to imagine that it would take nearly two months to install and inverter. During a large portion of the hottest time of the year our system was completely inoperative. To add salt to the wounds, not only were we paying higher electric bills, but we had to continue making payments for this albatross. This system is supposed to have a guarantee production lever for 25 years. We got no production for an extended time and feel entitled to reimbursement for lost production (at a minimum). It is now the middle of OCTOBER, and despite numerous communications, even that issue has not been addressed. This reflects poorly on their after the fact customer service.<br /> WS has a very lucrative referral program. We owned a home building business and are kind of the neighborhood handy man with numerous people seeking our advise. We could have made thousands of dollars by simple referrals, but there is no way we could recommend them to neighbor or friends.
TCH | Lone Oak, Texas | 07/29/2022
Batteries and customer service non existent
I only give them 2 stars because for the fact that the solar is installed and functioning but I have been waiting since December of 2021 for my battery and I continually keep getting the run around on when they are supposed to arrive and be installed. Worst customer service ever as n one calls or contact me in anyway to keep me up to date on how the process is progressing. As of now, the person I have been speaking with attempting to get information on when my batteries will arrive and be installed, their phone now goes directly to voice mail and of course the sales person is also non existent. I am paying for my system and I it is not complete and I am not a happy camper. Litigation seems to be the next logical step as nothing is moving forward and I am unable to communicate to anyone.
Mark | Belton, Texas | 07/19/2022
Good installation and service -batteries are a challenge.
After waiting four months for a complete installation, my contract was split between panels and power-walls (batteries). Very professional installation and great follow-up after hail when a panel went out and just needed a reboot. But after seventeen months... no batteries and nobody will even call back to explain or update ETA. One more comment, possibly related to my setup for batteries: We had our first power outage a month ago. Middle of the day with the panels generating good power. There was no way to disconnect from the downed-grid and use the panels to power my home. No response from Wells about that question either.
Retired94 | Burleson, Texas | 06/22/2022
Great experience
Scott Payne did an outstanding job in explaining the program and process. Very courteous and professional and knowledgeable. Recommend him and the company to anyone interested in Solar Power
