.jpg)
.jpg)
SunRun Victim | Houston, Texas | 04/15/2024
CROOKS
They are very misleading in fooling homeowners into those loans. DO NOT, I repeat DO NOT believe them when they tell you that solar panels increase the value of your home. Or when they tell you that you can easily transfer the panels to new owners if you decide to sell. Actually, most buyers NEVER assume the payments and SunRun will put a lien on your house that you have to pay at closing. They are crooks as we never knew the actual dynamics. These panels add zero value to my home, in fact, they are taking $33k out of our pocket. RUN don’t walk away from SunRun. Kick them off of your porch when they arrive!!
Joe B | Newington, Connecticut | 04/15/2024
Scam artists at work
Please be careful. Sales reps of any kind can do whatever they want with your contract for financial gain. This includes adding things you don’t need as line items. Don’t be swayed by the nice guy routine, and constant pushy tactics to convince you to sign. They are just looking to make a profit at your loss. Good product? Maybe. But at what cost? Research your sales person online. Did they ask their supervisor to help you with something? You sure he’s not THE supervisor??? I did not go with SunRun because I was smart enough to know that something was wrong and I researched the truth about the supposed “extras” and the rep himself. (His own LinkedIn page gave him away! He was the top supervisor!!!!). When I canceled my contract because of things above, I discovered later that my sales rep never actually canceled it. Permits were pulled. I reached out to him to be sure everything was canceled. He tried to guilt me, saying he would be held responsible and would have my permit fees taken from his paycheck (lie) and that my permits couldn’t be changed for six months (lie). At my request my town canceled the permits the next day. Turns out, this is common in the industry. A good company will help you get solar with no strings attached. The price will not magically go down. What they quote you, when they quote you, will be accurate. There will be no additional line items. They will take their time and not push you. No additional cold calls to your house to “check up” on you(r decision). They will pull permits when you say it’s okay and it will take awhile. The truth is that solar panels will cover most of your electric bill and sometimes you will still owe money to Eversource. It takes a while to collect energy to the grid. SunRun will oversell you panels so you will pay them heaps of money for energy you don’t need. The panels overproduce which you may think is great, but you actually are paying for it either way! This is actually illegal in CT. Bottom line? Do your homework! Don’t believe everything they say. SunRun has some wolves working for them, in sheep’s clothing. This I can say with confidence.
Pete | Buellton, California | 04/13/2024
We inherited this system and we were promised lower monthly bills and we would not have a big bill to pay PG&E. All lies. Sunrun monthly billing has gone up every year abd our PG&E monthly bills are in the hundreds. At the end of the year we end up with a yearly upcharge in the three to four thousand range. Making our yearly expenses in the eight to ten thousand dollar range. Sunrun is deceptive and has hidden fees. Not a good company to do business with. Stay far away from these thieves.
JMW | Kailua, Hawaii | 04/11/2024
Solar is the way to go.
Thank you, Mon Cherie, for the excellent service and information you provided. Here's hoping the process of getting solar panels installed and upgraded in Hawaii becomes more streamlined soon.
David | San Leandro, California | 04/11/2024
charging
I experienced a very bad feeling with the accounting policy. The system installed on last October, but because of wrong proposal, the system was not working, even they received PTO, nobody comes to turn on the system, after find out the problem, the whole system is installed at Feb. 22, 2024. Yet still no one come to turn on the system, after contact the sale person, with his instruction I turn it on myself. But when I receive the bill, they started to charge me from November last year, even though the system is on only one month ago. I need to emphasis that the proposal was proposed by their staff, so they need to responsible for any problem that created during the installation process. It is a very bad company policy, I emphasise on company policy, because all the staffs I contact with are very nice.
Ruth | Stratford, New Jersey | 04/11/2024
Want to charge me $2,220 to remove and reinstall the system to repair my roof which they damaged during installation. Takes weeks to get someone to call you back from the escalations team. Judith Jordan is the person handling my case has 0 empathy for my issue. I really regret getting 2 systems from them. Stay away from this company I beg you.
The Luna Family | Brockton, Massachusetts | 04/10/2024
Angel, Gladys, and Jessica Luna
Nan’s Crew arrived early to our house. They started to work right away. Nam informed us of the process of installing the Solar Panels. They were friendly and courteous to all of us. The crew worked diligently through the day and the Solar Panels were installed by mid afternoon with minimal disruption to our daily routines. We highly recommend this Crew for your Solar Panel installation. Thank you Crew for a job well done!
Leslie DeMattia | Ventura, California | 04/10/2024
Sunrun Horrible Service
Since our solar has been installed we have had nothing but leaks. First, they installed the solar without pigeon guards which were promised. They came out and installed the pigeon guards, without cleaning the Spanish tile rough. Then our rough leaked in multiple places. They said it was due to pigeons droppings piling up and causing water to pool. They came out and cleaned it as "best they could". During this last rain storm, we had multiple leaks that leaked through a master bedroom closet and down through the first floor. The technician came out and said they would come out to remove the solar, re-paper the roof, fix the broken tiles, and re-install. On the day of the appointment, they didn't show. Called Kylie and she said "the appointment was changed to two days later without her knowledge. Two days later Tech shows up and says we are only going to patch where it is leaking. So frustrated!!!!!!!!!!!!!!!!!
Karen Clinton | Brockton, Massachusetts | 04/09/2024
From start to finish, they introduced themselves, kept us updated throughout the day. Had no problems.
Sunny | Sylmar, California | 04/09/2024
Excellent service
Sunrun has an excellent team, they work fast and are very professional. I recommend them to everyone. They installed my panels in a timely manner and are working perfectly, I am happy and saving.
