Urban Solar Group

Verified profile
Updated: 07 March 2024
Installer

Installing solar since 2013

Urban Solar Group logo

3.88 from 62 Reviews

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Urban Solar Group reviews


3 stars

0

2 stars

0

3.88

Avg. rating

Breakdown of consumer reviews

Sales Process

4.1

Price as quoted

4.2

On schedule

4.0

Installation quality

4.4

After sales support

3.9

Latest good review thumbs up

JohnD | Greenwich, Connecticut | 03/08/2024

Super Professional and knowledgeable

We really had a great experience with Urban Solar

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Latest bad review thumbs down

MR. G | Boynton Beach, Florida | 09/02/2023

Don't waste your time

Company gave me a price. I combined the Solar quote from Urban along with a Metal roof quote from another company and was approved for a very low interest loan 1.49 with a finance company Urban recommended. The roof was installed on time with no problems. Urban took months to get the permit and a start date. With nothing but excuses. When the install date came up the loan company said it was past the allotted time and cancelled the loan. They would give us a new loan but at a much higher interest rate. 6.99 I was supposed to get a 30% tax credit with the roof and solar combined. With no solar I get no tax credit and I had to pay the roofer out of my pocket. I should have received a 7200 dollar tax credit from the roof alone. More off the solar. I even asked the company to cut the price to compensate for the interest hike. They had paid for the permit and engineering already, seeming like a no brainer. No help from urban.

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1 comment >
Reply from Urban Solar Group: We're truly sorry to hear about your recent experience with us. Your feedback is valuable, and we genuinely want to address your concerns to make things right. Please reach out to us directly so we can understand your perspective better and work towards a resolution together.

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Christopher & KaLena | Palmetto, Florida | 03/07/2024

An Amazing Experience ~ we are happy!

Urban Solar did a very professional job, installing our solar. Several of our neighbors had solar before us and had shared with us many of their "not so great experiences". So we were unsure whether to even go solar, but we did our homework and our research. We connected with Urban Solar through a recommendation, and have been completely satisfied! Urban Solar held our hands each step of the way. There were times that we had to call them for clarity, but they always provided the answers to our questions. They have continued to be helpful in providing assistance, after the installation, which makes us even more confident that we made the right decision. It has been several months and we are very pleased with our decision. Urban Solar has helped to make this a "turn-key" and practically "flawless" experience. We are very pleased!

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Rog | Titusville, Florida | 12/22/2023

Incredible experience start to finish

We have been interested in solar for years. We were finally able to find a deal that made sense and saved our family money. I would like to say working with my project manager, Tess D'Armetta, was better than I could have ever imagined. Tess would keep me up to date with our solar project each step of the way and was always available when I had questions.

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Kevin Payne | Cape Coral, Florida | 09/19/2023

Great Company

Great company with excellent product. We've only had 1 issue with a microinverter, but they were able to quickly replace the faulty part at no charge. All personnel involved with the project were very professional and knowledgeable about Solar and their respective product. Would highly recommend!!!

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Jose Loasiga | Miami, Florida | 07/03/2023

Bad service!!

I’ve been waiting for months for you guys to come back and fix the bad installation that was done 3 years ago! My roof is leaking and they came and dropped the panels. I can’t get a hold of anyone!!! My power bills have gotten worse! Paying about twice before the panels! Please avoid them!

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1 comment >
Reply from Urban Solar Group: Dear Jose, we hope this message finds you well. We're happy to know we were able to resolve your concerns in November of last year! We wanted to kindly follow up and thank you for choosing Urban Solar. Your satisfaction is incredibly important to us, and we are committed to ensuring that our service meets your expectations. If you have any further questions or concerns, please feel free to reach back out to us.

Carlos A | Haines City, Florida | 05/27/2023

Excellent service, and excellent job thanks.

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Alisia Brown | Fort Lauderdale, Florida | 05/26/2023

Lack of service

After waiting for 2.5 years for batteries I thought my problems with this company were over. Wrong!! My 50,000.00 System is under producing. After 3 calls for service an appointment was scheduled for today. No call no show. Called to find out that everyone is in a safety meeting and no appointments should have been scheduled for today.

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Hans Bodenweiser | Plant City, Florida | 05/08/2023

I wanted to personally thank Tess from Urban Solar for making my solar experience a very pleasant one. From the beginning Tess explained the process and checked in with me each step of the way. She made herself available for questions and always followed up to make sure that I was taken care of. Her assistance from beginning to end gave me the security I needed during the replacing of the roof, the installs and inspections. I am now a proud owner and would recommend Tess and Urban Solar if you are considering making the switch to solar.

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John Priddy | Fort Lauderdale, Florida | 03/30/2023

Good company but a long hard road

I actually like Urban Solar. They are a solid company with good products. However my journey was rough in some aspects. I think this comes down to the project manager. The first PM who I will not name, didn't track the project. I was pretty patient and she was full of excuses. She finally left the company and I got Chad. Then I saw what life was like with a real project manager. He was all over it. He was professional, polite , knowledgeable and totally responsive to questions. I think Urban had some business expansion and I suffered from that rapid expansion. The quality of the work was great and I love the system. As they are figuring out their process in light of high demand I do indeed recommend them

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Taken advantage of seniors | Sebastian, Florida | 01/09/2023

RUN FOR YOUR LIFE -- DON'T LET THEM IN THE DOOR

every single thing they promised has not materialized. They are non-responsive, lazy, liars, and are costing me money, and more importantly sleep. I pay about 100 more a month on electric than I ever did before. We are trying to get our roof replaced since November and they still have "not been able to schedule" to have the panels removed and it is now mid January. They installed the panels on a 20 year old roof, assuring us that it would not be an issue. Plus there is no money coming on our taxes. It is a credit and applied against your taxes, but no money. Don't trust a word they say.

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2 comments >
Reply from Urban Solar Group: We're very sorry to hear about your experience, and would appreciate the opportunity to address this incident with our team. Please reach out to us via our company contact information and ask for Mike G so we may further assist you with your concerns.. We hope we can provide you with an experience that meets our standard and exceeds your expectations in the future.
Reply from Urban Solar Group: Hello "Taken advantage of seniors" would you kindly share with me your project name so I can check your system and see if there is something that we can do to resolve the issue you are having? Please call or text me at 5612375123

Adam | Port Saint Lucie, Florida | 12/27/2022

Scam Artists

They use third party sales reps to sale their systems. I was offered one option for panels that would produce 108% of my energy needs. After many promises from the sales rep, I signed the contract. Installation was alright, no major snags. I was told that my system would be monitored by Urban Solar for any issues. My system only produces 45% of my energy needs, which means I'm paying more than my original power bill. 6 of my panels also stopped working. No phone calls received about not enough power production or panels going down. Urban Solar has dodged every call that I've made. I've made BBB complaints that have not been addressed.

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2 comments >
Reply from Urban Solar Group: We apologize that your experience was anything less than outstanding. We can certainly assist you. Please reach out to us via our company contact information and ask for Mike G so we may further assist you with your concerns.
Reply from Urban Solar Group: Hello Adam would you kindly share with me your project name so I can check your system and see if there is something that we can do to resolve the issue you are having? Please call or text me at 5612375123

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Service types


Residential solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

Enphase Storage

About Urban Solar Group


Urban Solar is a full-service solar power company - we provide a turnkey solution for homes or businesses.

This approach allows US to absorb all of the permitting and interconnection challenges within each municipality in which we do business and have a smooth easy and quick transition to solar power.

Our mission is to empower home and business owners with the right to choose where their energy comes from.

Office locations


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Florida - Boca Raton

1225 Broken Sound Pkwy NW, Boca Raton FL, 33487

Certifications


Better Business Bureau Solar Energy Industries Association Solar Power World

Licenses


EC13005324

CVC56948

Contact Urban Solar Group


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Head Office
1225 Broken Sound Pkwy NW, Boca Raton FL, 33487