Kokosing Solar (Previously Third Sun Solar)

Verified profile
Updated: 20 December 2022
Installer

Installing solar since 2000

Kokosing Solar (Previously Third Sun Solar) logo

4.53 from 56 Reviews

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Kokosing Solar (Previously Third Sun Solar) reviews


3 stars

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1 star

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4.53

Avg. rating

Breakdown of consumer reviews

Sales Process

4.8

Price as quoted

4.9

On schedule

4.8

Installation quality

4.9

After sales support

4.6

Latest good review thumbs up

PJ | West Chester, Ohio | 11/02/2023

Kokosing is fantastic to work with!

It was great working with EVERY person at Kokosing. Everyone was easy to work with, knowledgeable, and responsive! The installers/electricians are experienced. They knew exactly what to do and made everything look great. The salesman (John Miller) presented and explained options, which none of the other solar companies mentioned to me (unless I asked them). John quoted microinverters, while more expensive, were better for my L-shaped layout. Also, Kokosing was unique in proactively quoting 405w panels, which means a more compact design (less roof area needed).

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Latest bad review thumbs down

James B | Cincinnati, Ohio | 02/23/2024

After Installation Service is terrible

We had a 30 panel system installed by Third Sun. They did a good job and the system has worked well. Last year one of the panels went bad and we contacted them about the warranty. The panels are from LG. . We were told when we contracted with Third Sun that if there was a warranty issue, we could go through them. When I reminded them of this they said they would look into it only to send an email a few days later saying they could not get in touch with LG. They basically said that it was our responsibility to contact LG but would not even supply any information about how to do that. The next issue has come up recently. When we purchased the panels we specifically asked what the cost would be for them to remove and replace the panels if we had to have the roof replaced. They told us that is would cost around $4,000. We are now having that done, so I contacted them and the price they now give me for removing and replacing the panels is over $19,000. Even given inflation this is outrageous. After the government tax rebates that is only a few thousand less than the original cost of the whole project and I suspect that we could put an entirely new system in for not much more than that. The message is beware of this new incarnation of Third Sun. Whatever integrity the original company had is apparently gone, so do not expect any help or service from them after installation. We are not only committed to solar but also in another area of the solar business, so we are well informed about costs. Kokosing is not a company with which we would advise doing business.

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1 comment >
Reply from Kokosing Solar (Previously Third Sun Solar): Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience and frustration you've encountered regarding the warranty process for your solar panel and service inquiry. First, we want to clarify the situation regarding LG. While LG has stopped production of solar panels, they continue to manufacture solar batteries, which is why they are still listed on our website. LG no longer makes solar panels, and the information we received from LG was that we can get the homeowner a few hundred dollars to replace the panel. In August of 2023, the quote was declined by the customer, until he needed further service work done. Regarding your concerns about the cost of removing and replacing your panels during a roof replacement, we understand your disappointment with the service cost. After a review of our files, we were not able to find the quote for $4,000 deinstallation and reinstallation. Even back in 2016, $4,000 for this scope of work would have been too low to cover our costs given the site complexities. Since your initial installation in 2016, the industry has seen significant changes in labor rates, operational costs, and material costs. While we acknowledge your disappointment with the pricing, we assure you that our aim is not to overcharge but to cover our operational expenses and maintain the quality of our services. As a fellow participant in the solar industry, we understand the importance of trust, honesty, and fair pricing. As the company has transitioned from Third Sun Solar to Kokosing Solar, rest assured that the majority of the solar team and leadership team have remained the same. The commitment to our integrity and commitment to our clients is unwavering and has only been bolstered by the transition into the Kokosing group of companies. We value your feedback and will use it to improve our services moving forward. Once again, we apologize for any frustration or inconvenience you've experienced. Please feel free to reach out to us directly at solar@kokosing.biz if you would like to further discuss your concerns or if there's anything else we can assist you with.

All reviews

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Solarites | Hamilton, Ohio | 12/20/2022

Up and Running!

Very transparent process from start to install. Forthright, friendly and responsive to any and all questions or inquiries during sales, planning and installation. No hard sale re: sale of system. Installers were cordial, efficient and timely. System went on line a week ago. The monitoring capability via "Enlighten" is a great tool.

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Paul | Dayton, Ohio | 09/30/2022

A Ray of Sunshine

Awesome company...lives up to their word and delivers quality. Just had my system installed earlier this week. The crew was professional, clean, and did a GREAT JOB! The project manager has kept me well informed and the process from start to power on has been very smooth and much easier than I had expected. Third Sun took care of the coordination with the power company setting up Net Metering and I am now putting energy on the GRID. I am even impressed with power generation on cloudy days, with production above my consumption (it is fall, so the A/C isn't running, but the days are also shorter and the sun is lower). The application to monitor the system is VERY easy to use and I marvel at watching the dashboard on my laptop as I am able to monitor how much power I am consuming, how much power I am pulling from the grid, how much power I am producing, and how much NET power I am putting back on the grid, making my meter run backwards. THANK YOU Third Sun Solar.

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Brandon Brooks | Delaware, Ohio | 07/15/2022

Great company!!!!!!!

Great experience all around!!!!! Best solar installers in ohio hands down!!!!!!

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Cat | Cleveland, Ohio | 07/05/2022

Knowledgeable, professional, and communicative. I'm really happy with their work and glad I went with Third Sun even though they were a little more expensive than my other option. Worth it for their expertise. I know the transition to Kokosing was bumpy internally but from the outside it did not affect me much at all, and that was impressive in its own right. I will be recommending them to everyone I know who is interested in solar.

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EDW | Dayton, Ohio | 03/12/2021

Solar power in the not-always-sunny midwest.

Third Sun solar installed our system in August of 2020. We contacted several Ohio-based companies and they were all quick to respond and offer a proposal. We chose Third Sun based on their established track record. It has been a very positive experience and the results exceeded projections. Currently, we are offsetting 100% of our electrical needs with the solar system. This, in Dayton, Ohio which is not the sunniest place in the world. Go Solar!

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Winfield Meek | Mansfield, Ohio | 03/10/2021

Excellent experience. Good product, work crew, excellent report

Honest crew. No subcontractors

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Tom | Albany, Ohio | 03/03/2021

Very professional

Loved working with Third Sun. They did a great job.

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Eden Station | Delaware, Ohio | 03/02/2021

Five Star Service

Awesome crew of guys! Prompt, courteous, professional! They examined our ceiling leak issue due to ice/ snow blockage determined to be roofing company structure design flaw. They described possible solutions to solve the problem. We really appreciate their feedback and recommend their company if you’re interested in having a solar system installed!

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Charles Lohre | Cincinnati, Ohio | 09/04/2019

Love our new solar array from Third Sun

It's been a dream of mine for over twelve years to have a solar array on my home. It's come true! The wife gets oak flooring and I got solar panels from the sale of our old home. I was a little quicker to act, but yours truly will be doing the flooring. From start to finish the process was perfect. I especially liked the salesperson's candid explanation that the other company was quoting too large an array for Janet's and my needs. Our 10 kW array will almost offset our use and the gap can be made up with better energy efficiency measures. I improved the efficiency of it over 60%. Our new home is much better, so every percent will be a challenge. Thanks Third Sun for making it fun to go Green!

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Very professional and attentive | Strongsville, Ohio | 08/31/2019

Very professional, attentive

We chose Third Sun Solar because of their reputation and a positive write-up in the Plain Dealer. They were very professional and thorough in the way they guided us through the process. The installation went very smoothly, and they communicated with us at each step to explain what was going on. I would recommend them highly.

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Residential solar - Hybrid solar systems

About Kokosing Solar (Previously Third Sun Solar)


Third Sun Kokosing Solar is the premier full-service provider of clean energy systems in the Midwest. Our sterling reputation means everything to us- We have earned it over 22 years of experience and more than 1300 successful clean energy installations. Choosing the right partner when going solar is of the utmost importance. While we bring experience, expertise, company stability and the cost advantage of volume equipment buying through AMICUS, our national procurement co-op, the most important thing we bring is trust and honesty. We help our customers find the best solar solution for them, and that is our definition of success: we make solar pay off—in the short term and the long run—for every one of our customers. Our customer comments attest to that. At Third Sun Kokosing Solar, we make “going solar” easy and enjoyable. Let us know how we can help you power your enterprise or your home with clean solar power.

Office locations


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Ohio - Athens

762 West Union Street Suite C, Athens OH, 45701

Ohio - Westerville

6235 Westerville Rd, Westerville OH, 43081

Ohio - Athens

762 W Union St, Athens OH, 45701

Certifications


Better Business Bureau American Solar Energy Society Solar Power World

Licenses


NO LICENSE REQUIRED IN OH

Contact Kokosing Solar (Previously Third Sun Solar)


Location pin
Head Office
762 West Union Street Suite C, Athens OH, 45701