Sunrun Inc.

Verified profile
Updated: 28 March 2024
Installer

Installing solar since 2007

Sunrun Inc. logo

1.93 from 1289 Reviews

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SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

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Rating breakdown

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Sunrun Inc. reviews


Breakdown of consumer reviews

Sales Process

2.4

Price as quoted

2.6

On schedule

2.2

Installation quality

2.4

After sales support

1.8

Latest good review thumbs up

Marcelo Schettino | Kingston, Massachusetts | 03/27/2024

Very nice crew. Work completed quickly and no messes left behind. Highly recommended

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1 comment >
Reply from Sunrun Inc.: Thanks for your review, Marcelo! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Latest bad review thumbs down

Frustrated | Las Vegas, Nevada | 03/28/2024

Worst experience wver

From the sleazy salesman, who had me signing stuff before I even knew what was going on to the horrible customer service that will not take me out of their system and continues to call me and try to schedule installation. I cannot reinforce to everyone out there do not use Sunrun.

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1 comment >
Reply from Sunrun Inc.: We're genuinely sorry to learn about your experience. We're here for you and would love the opportunity to speak with you further about your concerns. Please send a message to resolutions@sunrun.com with your service address and a brief outline of the issues you're facing. Once we gather more information on the issues you are having, we will personally connect you with an Expert to help you further. Thanks!

All reviews

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Angry Client | Bridgewater, New Jersey | 03/28/2024

They Suck

Had my roof redone and paid for the removal and re-install. Three months go by and the system is not reinstalled, I kee[ paying, for the service, no pannels re-installed, case manager never calls back, and when I call, I am being told that it would take another week for the plans to be uploaded to the work schedule. This is Kafkaesque at best. If there was a way to grade with negative stars - I would

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1 comment >
Reply from Sunrun Inc.: We appreciate you bringing this to our attention and we are so sorry that it's taking longer than expected to re-install your panels. Our team would be happy to look into the delays for you. To get started, please send your service address along with an overview of the issue you are having to resolutions@sunrun.com. Once we verify your account we will connect you with an Escalation Expert who will help you further. Thanks!

dano | Hyde Park, Massachusetts | 03/27/2024

Installed Solar system

Nam and his team did a great job with the job and he was very confident that the job would be satisfactory for me. He was extremely courteous with my house and property.

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1 comment >
Reply from Sunrun Inc.: We're pleased to hear about the positive impact your representative, Nam, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Dano!

P W Lees | Rochester, Massachusetts | 03/26/2024

professional crew. Process was explained to me in detail. Very quiet installation. Everything was cleaned up at the end.

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1 comment >
Reply from Sunrun Inc.: Thanks for your review, P W Lees! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Carmen | Methuen, Massachusetts | 03/26/2024

SKEPTIC- CUSTOMER

The process went so well. I was skeptical because my husband was skeptical for a long time. I’m grateful that I let McKenzie in because they were able to help us with the electrical panel as well as my electric bill. What I liked about all of the people I have worked with sunrun is they have all know what they are talking about. They are super professional and clean. They have been extremely reliable and knowledgeable. A lot of my neighbors and friends have done it and I’m excited to get the benefits with them!

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1 comment >
Reply from Sunrun Inc.: This is awesome, Carmen! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Thomas Kinkel | Saint Petersburg, Florida | 03/26/2024

Shining Star job

Great crew. Too live!

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1 comment >
Reply from Sunrun Inc.: Thank you so much for being part of our Sunrun family!

Tracey | Randolph, Massachusetts | 03/26/2024

Formam - SCOTT AND WEEKEND WARRIORS, they did excellent JOB. Thank you very much!

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1 comment >
Reply from Sunrun Inc.: Thank you so much for being part of our Sunrun family, Tracey!

Bill Stathis Stathis | Assonet, Massachusetts | 03/26/2024

Great solar experience

Nam and his crew did a fabulous job!! Their work is clean. I would recommend people to get solar from sunrun

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1 comment >
Reply from Sunrun Inc.: Thank you for helping us to create a planet run by the sun, Bill!

Sunrun scam | Fort Worth, Texas | 03/26/2024

Incredibly disappointing

They totally upsold these solar panels. They had us so excited about the prospects of never paying for electricity again (just our loan payment for buying the panels). We were wronged. We've been paying more in electricity than we EVER have (even before solar) for the last 10 months and we've had solar for a little over a year. What's worse is their customer service is terrible. I have yet to find ONE SINGLE EMPLOYEE of sunrun that can tell me WHY I'm paying so much in electricity. So incredibly frustrating. Word to potential buyers, please do not do this to yourself or your family. It is absolutely not worth the hassle.

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1 comment >
Reply from Sunrun Inc.: We are so sorry to hear this. We would love to review your system's performance and any other specific concerns you have so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert who can help you. Thank you!

Samuel | Brooklyn, New York | 03/25/2024

Solar power to wrong meter

Sunrun installed my solar panels in Nov 2021 to a wrong meter unknown to me. I later detected thru the increase in my bill. They breech the contract that says solar will be connected to the second floor, my floor. I complained about having a zero cumulative credit. Sunrun technicians were sent to my house and confirmed that the power was connected to the wrong meter (based on the meter # given to ConEdison). Till this moment, Sunrun has failed to contact ConEd with the correct meter # to swap and rectify the error. It is the biggest disappointment bc I did not receive any service nor saved any money as claimed or presented by Sunrun. A reasonable solar company would have resolved the problem, but they did not.

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1 comment >
Reply from Sunrun Inc.: Hi Samuel, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to talk about your concerns in more detail. Please send a message with your service address and a concise overview of your issues to resolutions@sunrun.com. We are excited to turn your experience around. Thank you!

Susan | San Bernardino, California | 03/23/2024

They don’t keep their word

My elderly parents signed a contract for solar and were told they would receive $ for each referral they received. My parents referred 3 friends, all whom had panels installed. This was well over a year ago. My mom has been calling sunrun and is being told she’s not eligible because it has been too long. Whose fault is that??? Where is your integrity Sunrun? All I see is you taking advantage of the elderly. Shame on you!

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1 comment >
Reply from Sunrun Inc.: Hi Susan, we appreciate you getting in touch with us. We are so sorry that your parent's experience hasn't been pleasant. Our team is eager to talk about their concerns in more detail. Please send a message with your parent's service address and a concise overview of their issues to resolutions@sunrun.com. We are excited to turn their experience around. Thank you!

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

Tesla Powerwall sales and installations

LG Chem solar batteries

SolarEdge - StorEdge

About Sunrun Inc.


With Sunrun, you get a new, modern energy experience – the freedom to power life how and when you want with reliable, affordable energy made from the sun.

Office locations


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California - San Francisco

225 Bush St. #1400, San Francisco CA, 94104

California - Petaluma

1360 N McDowell Blvd, Petaluma CA, 94954

California - Sacramento

1307 Striker Ave., Suite 100, Sacramento CA, 95834

California - San Jose

575 Dado St, San Jose CA, 95131

California - Stockton

1551 Stimson St. Unit 4, Stockton CA, 95206

California - Camarillo

365 Camino Carillo, Camarillo CA, 93012

California - SF

225 Bush St, SF CA, 94104

California - San Francisco

225 Bush St #1400, San Francisco CA, 94104

California - Bakersfield

3615 Patton Way, Bakersfield CA, 93308

California - Fresno

4507 N Selland Ave #27, Fresno CA, 93722

California - North Hollywood

13012 Saticoy St #1, North Hollywood CA, 91605

California - Murrieta

26820 Hobie Cir Unit A, Murrieta CA, 92562

California - San Diego

6370 Nancy Ridge Dr #108 & 109, San Diego CA, 92121

California - San Luis Obispo

775 Fiero Ln #200, San Luis Obispo CA, 93401

California - Ventura

5777 Olivas Park Dr, Ventura CA, 93003

California - Bakersfield

2501 Union Ave, Bakersfield CA, 93305

California - Fresno

2965 s Angus ave , Fresno CA, 93725

California - Dublin

6761 Sierra Ct, Dublin CA, 94568

California - Apple Valley

12218 Apple Valley Rd, Apple Valley CA, 92308

California - Fresno

4507 N Selland Ave, Fresno CA, 93722

California - Redlands

1125 Research Dr, Redlands CA, 92374

California - Sacramento

1060 National Dr, Sacramento CA, 95834

California - Visalia

8029 W Riggin Ave, Visalia CA, 93291

California - Sacramento

4641 Florin Rd, Sacramento CA, 95823

California - Taylorsville

4214 Co Hwy A22, Taylorsville CA, 95983

California - Irvine

2500 White Rd, Irvine CA, 92614

California - Palmdale

38940 Trade Center Dr, Palmdale CA, 93551

California - Corona

1550 Magnolia Ave, Corona CA, 92879

California - San Luis Obispo

775 Fiero Lane #200, San Luis Obispo CA, 93401

California - Palmdale

38215 47th St E, Palmdale CA, 93552

California - Clovis

845 W Shaw Ave, Clovis CA, 93612

California - Atascadero

905 El Camino Real, Atascadero CA, 93422

California - Victorville

15150 Bear Valley Rd, Victorville CA, 92395

California - Pioneertown

53484 Mane St, Pioneertown CA, 92268

California - Stockton

1551 Stimson St, Stockton CA, 95206

California - Temecula

41653 Margarita Rd, Temecula CA, 92591

California - Garden Grove

10801 Garden Grove Blvd, Garden Grove CA, 92843

California - Burbank

7679 San Fernando Rd, Burbank CA, 91505

California - Santa Fe Springs

12830 Romandel Ave, Santa Fe Springs CA, 90670

California - Riverside

3727 6th St, Riverside CA, 92501

California - Fontana

16005 Sierra Lakes Pkwy, Fontana CA, 92336

California - Lake Forest

20021 Lake Forest Dr, Lake Forest CA, 92630

California - Huntington Beach

7100 Warner Ave, Huntington Beach CA, 92647

California - Sacramento

1215 Striker Ave, Sacramento CA, 95834

California - San Jose

470 Needles Dr, San Jose CA, 95112

California - San Diego

8090 Arjons Dr, San Diego CA, 92126

California - Petaluma

755 Southpoint Blvd, Petaluma CA, 94954

California - Vista

1225 Park Center Drive, Vista CA, 92081

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New York - Westbury

177 Cantiague Rock Rd, Westbury NY, 11590

New York - Valley Cottage

Valley Cottage, Valley Cottage NY, 10989

New York - Brooklyn

240 Kent Ave. Unit B9, Brooklyn NY, 11249

New York - Long Island

415 Oser Ave Ste W Hauppauge, Long Island NY, 11788

New York - Brooklyn

240 Kent Ave B9, Brooklyn NY, 11249

New York - Elmsford

570 Taxter Rd, Elmsford NY, 10523

New York - Farmingdale

202 Airport Plaza Blvd, Farmingdale NY, 11735

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Colorado - Denver

717-17th St, Denver CO, 80202

Colorado - Westminster

6040 W. 91st Ave, Westminster CO, 80031

Colorado - Wellington

8025 First St, Wellington CO, 80549

Colorado - Denver

717 17th St, Denver CO, 80202

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Hawaii - Kailua-Kona

73-5576 Kauhola St #7, Kailua-Kona HI, 96740

Hawaii - Honolulu

550 Paiea St. Ste 506, Honolulu HI, 96819

Hawaii - Kapolei

1019 Lauia St, Ste 7, Kapolei HI, 96707

Hawaii - Waipahu

94-240 Pupuole St, Waipahu HI, 96797

Hawaii - Kahului

100 Pakaula St, Kahului HI, 96732

Hawaii - Hilo

380 Makaala St, Hilo HI, 96720

Hawaii - Kailua-Kona

73-5576 Kauhola St, Kailua-Kona HI, 96740

Hawaii - Kailua-Kona

74-577 Honokohau St, Kailua-Kona HI, 96740

Hawaii - Kahului

35 La'a St, Kahului HI, 96732

Hawaii - Lihue

3257 Kuhio Hwy, Lihue HI, 96766

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- Hartford

75 Brainard Rd, Hartford Connecticut, 06114

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New Jersey - Somerset

26 Worlds Fair Dr.Ste J, Somerset NJ, 08873

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New Mexico - Albuquerque

500 Marquette Ave NW, Albuquerque NM, 87102

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Massachusetts - Billerica

16 Progress Rd, Billerica MA, 01821

Massachusetts - Taunton

695 Myles Standish Blvd Bldg 2, Taunton MA, 2780

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Connecticut - Rocky Hill

712 Brook St, Rocky Hill CT, 06067

Connecticut - North Haven

50 Devine St, North Haven CT, 06473

Connecticut - Plymouth

153 S Riverside Ave, Plymouth CT, 06786

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Texas - Arlington

4611 S Cooper St, Arlington TX, 76017

Texas - Sugar Land

15505 Southwest Fwy, Sugar Land TX, 77478

Texas - San Antonio

3331 N PanAm Expy, San Antonio TX, 78219

Texas - Houston

9331 Hwy 6, Houston TX, 77095

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Illinois - Broadview

700 Broadview Village Square, Broadview IL, 60155

Illinois - Bolingbrook

1 Territorial Ct, Bolingbrook IL, 60440

Illinois - Des Plaines

2291 & 2309 S Mt Prospect Rd, Des Plaines IL, 60018

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Vermont - Essex

131 Red Pine Cir, Essex VT, 05452

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Nevada - Las Vegas

861 S Rainbow Blvd, Las Vegas NV, 89145

Nevada - Las Vegas

7881 W Tropical Pkwy, Las Vegas NV, 89149

Nevada - Las Vegas

6025 S Pecos Rd, Las Vegas NV, 89120

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Virginia - Fairfax

10201 Lee Hwy, Fairfax VA, 22030

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New Hampshire - Londonderry

24 Orchard View Dr, Londonderry NH, 03053

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Maryland - Beltsville

12400 Kiln Ct, Beltsville MD, 20705

Maryland - Delmar

503 S Maryland Ave, Delmar MD, 21875

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- Baltimore

9600 Pulaski Park Dr, Baltimore Maryland, 21220

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- Dallas

11255 Garland Rd, Dallas Texas, 75218

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- East Peoria

688 High Point Ln, East Peoria Illinois, 61611

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Florida - Orlando

2583 Consulate Drive #800, Orlando FL, 32819

Florida - Tampa

5208 Tampa West Blvd, Tampa FL, 33634

Certifications


Better Business Bureau Solar Energy Industries Association

Licenses


NO LICENSE REQUIRED

Contact Sunrun Inc.


Location pin
Head Office
225 Bush St. #1400, San Francisco CA, 94104
Website
Website
Sunrun Inc.