ADT Solar (formerly Sunpro Solar)

Verified profile
Updated: 02 April 2024
Installer

Installing solar since 2008

ADT Solar (formerly Sunpro Solar) logo

3.00 from 758 Reviews

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SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

Excellent

Rating breakdown

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ADT Solar (formerly Sunpro Solar) reviews


Breakdown of consumer reviews

Sales Process

3.7

Price as quoted

3.9

On schedule

3.3

Installation quality

3.7

After sales support

3.2

Latest good review thumbs up

Gary | Valley Mills, Texas | 04/17/2024

Strange

After much review and talking to 30 plus companies I decided to go with SunPro and I got 4 more panels than they recommended. They gave me a free panel for doing that. I have been veery delighted with them and have only had one electric bill in the last two years. Makes no sense why everybody else is having issues. My salesman was great.

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Latest bad review thumbs down

Edmond Aime | Bay Saint Louis, Mississippi | 04/09/2024

ADT take over down fall

Sunpro Solar was great until bought out by ADT. I had micro inverter go out. It was covered under warranty. Received new one but no contractors on their approved list service MS. I was advised by help center ADT is also getting out of Solar business and offered no more assistance in this situation.

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Lisa green | Mebane, North Carolina | 04/02/2024

Very un happy

Well sunpro put a lean on my home after installing these panels.trying to refinance my home and they put a lean on my home without my consent. Very unhappy.the words they use in your contract are ucc.which means a lein.do not buy the solar panels they put lean on your home until they are paid.if they tell u the lean is on the panels,that's not true my underwriter searchec it its on your home.dont buy from this company.

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Augusta Turner | Nicholson, Georgia | 04/01/2024

RUN AWAY

We had the panels installed less than a year ago. Our house is now falling apart and ADT has not done anything but make this a legal nightmare. One they should have never installed on our kind of roofing, which was never made know to us until today. Upon installation they negligently drilled multiple screws straight into a slated roof covered by shingles then tin. Allegedly they only snap into place on tin and never needed screws. Either way they screwed in leaving holes large enough for Water to come in and cause wood rot to the frame of our house, the walls, attic space, insulation, furniture and the list goes on. It took 3+ months of calling and a notice of intent to sue to be contacted. Yet we were not contacted by ATD, we were contacted by a random contr actor and they had been assigned for all communication. Still no contact by adt. I have had personal communication with the CEO Jamie and she is very aware of this situation and multiple others going on. Our home insurance has lapsed at this time and we are uninsurable due to the current damages by adt Solar. A tree has since fallen on another building on the property. We are begging to have theses panels removed, and payed off for by ATD to prevent further damage and to mitigate current damages. They will not. They will not fix. They tried to force us into a NDA/settlement agreement stating we HAD to sing it to be reimbursed for having our solar panels covered by a tarp. RUN FAR FAR AWAY. THIS IS A HUGE SCAM. WE ARE ALSO PAYING 208 ON TOP OF A 100+ power bill. (2 adults in the home who work 12 hour shifts) so the math does not add up. It’s all a lie, and a scam. They have made a breach the contract, caused property damage, have impended us from obtaining homeowners insurance, they have now blocked us from the sheer function they are supposed to do with out reimbursing those payments. If any attorney SPECIALIZES in this area, PLEASE HELP! WE HAVE A RETAINER READY.

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S. Roberts | Tunnel Hill, Georgia | 03/15/2024

Sold One Thing- Got Another.

A nightmare would be putting what we have mildly. Signed up in November 2021 for December 2021 installation. We were promised so much, and never benefited ONCE... we needed 7 panels to cover our SMALL home usage... they come in packs of 2, so we got 8 panels which should have covered MORE than we were using. We were on flat bill with GA Power and the solar loan was to replace our power bill. Over the long haul with the cost of power increasing, our loan was to make our monthly situation better and better. Our flat bill didnt renew until August 2022 so we waited patiently for that year to pass and then for us to see a lower rate due to the help the solar was providing. Over the course of the next few months we saw NO change on our power bill and yet the loan was still being paid (Double the bills).... then we find out in January 2023 that we werent even listed at the RIGHT ADDRESS!!! We fixed that assignment with the certification sign off with GA power and patiently waited for the flat bill year to expire. Meanwhile the 6K we were SUPPOSED to get on our taxes was spread out over 5 years.... the system isnt working, our bill hasnt changed... ADT has told us that we should have cancelled in the FIRST THREE DAYS to get out of our loan... it took 13 months for them to even SIGN OFF ON THE METER!!!! The attic wasnt insulated, the system hasnt helped... we didnt get a battery, the salesman doesnt work there anymore, he promised the world and we have nothing but double bills... Everything we were told about this system was a lie. We were sold a bill of goods. I called again today March of 2024 and she asked to verify the address (TWO HOURS AWAY), they never changed it!!!! We were told the system is fully functional, and yet weve seen NOTHING CHANGE.... Oh and the power still goes out when everyone elses power is off... Im done being nice.

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Theresa Ramananarive | Missouri City, Texas | 03/01/2024

ADT closes solar business

ADT took over for Sunpro for a mire 8 months , now ADT is out of the solar business. No notice, no recommendations as to who will continue to cover any maintenance for my $80K worth of solar panel's. I have been digging into too who is responsible to help me get my power back on track to collect power. Do not install solar with any company. They are all n it to make money fast, then go bankrupt.

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Nathaniel Torrance | Bonaire, Georgia | 02/27/2024

Once you buy solar and have issues about repairs and replacement.There is no help at all.

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Pat Riley | San Diego, California | 02/10/2024

After waiting 11 months, action finally started.once approvals were acquired, work went rather quickly. The guys kept me informed of what was going on and did a good job of installing equipment. They were knowledgeable of what they were doing and professional

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Joe B | Sahuarita, Arizona | 01/23/2024

Do no go with ADT Solar in AZ

Just got the system up an running mid October 2023. Early January I noticed a roof tile about to fall down and several other cracks in the mortar between other tiles. Turns out the office in Arizona is closed now and it has been several weeks and no one has called back to schedule someone to do the repairs. Jan 21, 2024 we have been getting rain and I went in the attic to discover all 3 points where they ran the electrical wire from the panels are leaking. Called ADT Solar again and they said it will be a while since we are in a wind down area. Who knows how long it will take for the repairs to be made. Also, what about all the drill holes made in the roof to secure all the panels?!

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Chelsea Joseph | Hickory, North Carolina | 01/19/2024

Incompetent and Rude

The first year was great, solar installation with SunPro and set up went perfect and my electric bill was lower. I was happy, until my roof started to leak. Now I'm dealing with ADT Solar customer service that does not care, does not do their job and laughs at me for asking for them to fix the damage done to my roof because of the solar panels when I am only 2 years into my supposed 25 year warranty. If you want to go solar, please look anywhere but here, it has been a nightmare for the past two months with no end in sight with more damage being done to my ceiling and roof.

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Georgia Boy | Brooklet, Georgia | 01/17/2024

Poor Return

Spent 70,000 dollars and the system is saving me 25.00 a month! System sucks.

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James | Lubbock, Texas | 01/15/2024

Horrible customer service

System was installed in the early summer of 2022. After three months the system went active at the end of August 2022. Worked fine until August of 2023 when suddenly the system stopped reporting. I assumed this was a system error that would be fixed after I rebooted the WiFi router. In September I received a bill from my local electric provider of over $250 for using the grid electric which up until this point I had been producing more electric than I used. Contacted ADT only to be told I needed to reboot the system and if they sent a technician out I would be charged for the service. Was emailed a self how-to video with instructions on how to reboot the system and reconnect to WiFi. Opened the panel only to find that there was no power to panel. Contacted ADT again and was told a work order would be submitted and someone would contact me to schedule a service. A month later I had not heard anything from ADT so I called back and was told a work order was pending. This went on and on for two months. At the end of November I filed a complaint with the BBB. I also drove to the local office only to find the local office closed down at the beginning of November 2023 with no notice. I received an email from Nicole Read who claimed she would help resolve my issues and get me scheduled for service. It is now mid January 2024 and my system is still down with no scheduled date for service to fix the system. I have multiple emails with Nicole Read and every time it’s the same BS that they are working on getting a service scheduled with a provider and no date is provided of when this will be fixed. Calling customer service gets you the usual “it’s pending for service” and they will not let you speak with anyone else regarding the matter. Twice the customer service representative hung up on me after voicing my frustration with having to pay for the system and an electric bill. I DO NOT RECOMMEND SOLAR FOR ANYONE. ITS NOT WHAT THEY SAY IT IS AND YOU WILL JUST BE STUCK WITH A PIECE OF CRAP WORTHLESS SYSTEM. ADT has the worst customer service. I spent thousands of dollars on equipment I cannot even use.

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Solar panel cost calculator

Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

Tesla Powerwall sales and installations

Roof replacement - Shingles

Roof replacement - Metal roofs

Enphase Storage

About ADT Solar (formerly Sunpro Solar)


ADT Solar has a proven history and reputation for providing quality service and was ranked #2 for 2021 Solar Power World Magazine's Top Solar Rooftop Contractors nationwide.

Office locations


Select state

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Louisiana - Mandeville

22171 MCH Road, Mandeville LA, 70471

Louisiana - Covington

128 Northpark Blvd, Covington LA, 70433

Louisiana - Baton Rouge

1200 S Acadian Thruway, Baton Rouge LA, 70806

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Texas - Houston

7614 Bluff Point Dr., Houston TX, 77086

Texas - El Paso

11540 Pellicano Dr, El Paso TX, 79936

Texas - San Antonio

17245 Jones Maltsberger Rd, San Antonio TX, 78247

Texas - Dallas

2035 Royal Ln, Dallas TX, 75229

Texas - Brownsville

1350 El Jardin Heights Rd., Brownsville TX, 78526

Texas - Corpus Christi

3649 Leopard Street Suite 304, Corpus Christi TX, 78408

Texas - Harlingen

4951 E Harrison Ave 78550, Harlingen TX, 78550

Texas - Lubbock

5614 126th Street Building A1, Lubbock TX, 79424

Texas - Austin

7600 Chevy Chase Dr. Suite 300, Austin TX, 78752

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Mississippi - Gulfport

12435 Plunkett Road, Gulfport MS, 39503

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Florida - Tampa

4492 Eagle Falls Place, Tampa FL, 33619

Florida - Orlando

1800 Pembrook Drive Suite 300, Orlando FL, 32810

Florida - Niceville

108 Kelly Rd, Niceville FL, 32578

Florida - Miramar

3350 SW 148th Avenue Suite 110, Miramar FL, 33027

Florida - Tallahassee

113 South Monroe Street Floor 1, Tallahassee FL, 32301

Florida - Jacksonville

6602 Executive Park Ct N, Jacksonville FL, 32216

Florida - Cape Coral

1306 SE 46th Lane, Cape Coral FL, 33904

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Tennessee - Memphis

3975 Vantech Drive Suite 7, Memphis TN, 38115

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Arkansas - North Little Rock

8007 Counts Massie Rd. Building 2, North Little Rock AR, 72113

Arkansas - Springdale

1003 Century Street, Springdale AR, 72762

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New Mexico - Albuquerque

5811 Midway Park Blvd NE, Albuquerque NM, 87109

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Oklahoma - Oklahoma City

801 SE 59th Street, Oklahoma City OK, 73129

Oklahoma - Tulsa

8211 East Regal Place, Tulsa OK, 74133

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South Carolina - Columbia

630 Blue Ridge Terrace, Columbia SC, 29203

South Carolina - Greenville

297 Garlington Road Unit E, Greenville SC, 29615

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Arizona - Tempe

1258 W Southern Avenue Suite 101-102, Tempe AZ, 85282

Arizona - Tempe

1258 W Southern Ave, Tempe AZ, 85282

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Georgia - Lawrenceville

295 Maltbie St, Lawrenceville GA, 30046

Georgia - Pooler

78 Columbia Drive Units F&G, Pooler GA, 31322

Georgia - Valdosta

1647 Clay Rd, Valdosta GA, 31601

Georgia - Atlanta

3916 Tradeport Blvd. Suite 1011, Atlanta GA, 30354

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Iowa - Urbandale

4415-4417 NW Urbandale Drive, Urbandale IA, 50322

Iowa - Urbandale

4417 NW Urbandale Dr, Urbandale IA, 50322

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Illinois - Elk Grove Village

1872 Brummel Avenue, Elk Grove Village IL, 60007

Illinois - Springfield

920 South Spring St. Suite 2300, Springfield IL, 62704

Illinois - Caseyville

8124 Bunkum Road Building C, Caseyville IL, 62232

Illinois - Springfield

920 S Spring St, Springfield IL, 62704

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Kansas - Wichita

1927 S West Street Suite A, Wichita KS, 67213

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Missouri - Lee's Summit

200 NE Missouri Rd, Lee's Summit MO, 64086

Missouri - St. Louis

4625 Lindell Blvd Ste. 200, St. Louis MO, 63108

Missouri - Riverside

4350 NW Belgium Blvd Building 2, Riverside MO, 64150

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North Carolina - Cornelius

19109 West Catawba Ave. Ste. 200, Cornelius NC, 28031

North Carolina - Raleigh

2101 Westinghouse Blvd Units 107 & 108, Raleigh NC, 27604

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Nebraska - Omaha

11710 Stonegate Circle, Omaha NE, 68164

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Nevada - Las Vegas

1650 E Helm Ave, Las Vegas NV, 89119

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Ohio - Columbus

4777 Roberts Road, Columbus OH, 43228

Ohio - Springdale

11407 Century Cir W, Springdale OH, 45246

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Virginia - Ashland

11106 Air Park Road, Ashland VA, 23005

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- Murrieta

38340 Innovation Ct, Murrieta California, 92563

Certifications


Better Business Bureau Solar Energy Industries Association American Solar Energy Society Solar Power World

NABCEP certifications


NABCEP Certified Solar PV Installer
Karl Wiant
PV-040218-015221

Licenses


AL LIC #34822, AL LIC #26342, AL GC LIC#34822, AR LIC #M-9565, AR LIC #0366250719, AZ LIC #ROC323436, CA LIC #1080382, CO LIC #ME.3000415, CO LIC #EC.0101777, FL LIC #EC13001242, FL LIC #CVC57068, GA GC LIC #GCCO006378, GA LIC #EN218028, GA LIC #GCQA00637

Contact ADT Solar (formerly Sunpro Solar)


Location pin
Head Office
128 Northpark Blvd, Covington LA, 70433