Sunnova

Verified profile
Updated: 19 March 2024
Installer

Installing solar since 2012

Sunnova logo

2.15 from 784 Reviews

How was this rating calculated?

SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 0 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

Unrated

Sunnova reviews


Breakdown of consumer reviews

Sales Process

2.7

Price as quoted

2.8

On schedule

2.5

Installation quality

2.8

After sales support

2.2

Latest good review thumbs up

Ivonee | San Diego, California | 03/20/2024

The project was done in a timely manner and so far things have worked as expected. We’ve had the panels for about 10 months now.

read more
1 comment >
Reply from Sunnova: Thank you, Ivonee! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Latest bad review thumbs down

Gonzales | San Antonio, Texas | 03/20/2024

Solar install

Install was ok, workmen left site a bit of a mess, was finding decking screws on my driveway, debris throughout, not much though. Workers were friendly and detailed on installation.

read more
1 comment >
Reply from Sunnova: Hi Gonzales! We appreciate your feedback. Thank you for being part of the Sunnova Family!

All reviews

>
>

Nora | Waianae, Hawaii | 03/19/2024

OMG ITS BAD!!!!!

We had our system a little over a year now. We still have bad service not sure if they know the time difference here in Hawai'i to them. Maintenance guys been coming to our house pretty much monthly 2 to 3 times and check out the system and even had it changed out and they still can't find the problem. And our electric bill still going up even with the 3 battery packs we have. We shouldn't be paying any higher then what it's originally suppose to be. And customer service sucks they take too long to get back to me sometimes weeks if not we end up call them weekly to try and schedule maintenance service.

read more

1 comment >
Reply from Sunnova: Thank you for reaching out and bringing this to our attention Nora. We are sorry to hear about your experience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Bob D. | Plantsville, Connecticut | 03/17/2024

Honest & Professional

From the time we sat down with the sales rep to discuss switching over to solar, to the last peice of construction trash being thrown into the dumpster, this company followed through on every promise, statement and responsibility they communicated to us..The only surprise we had was when they would go the extra mile it never affected the price we were originally quoted! The sales rep Rob stopped by during the installation to make sure it was going as he stated it would go. For a major project it all went incredibly smooth. And oh yeah, my electric bill is abour 8 bucks a month for the electric companies service charges, so in other words, there is no electric bill anymore!

read more

1 comment >
Reply from Sunnova: Hello Bob D., welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

John doe | Tewksbury, Massachusetts | 03/15/2024

Terrible

They are the worst. Bad customer service no one answers you and gets back in a timely manner. When things don’t work for 3 months they don’t notify you and you pay double your electric bill you don’t get a credit. I wouldn’t recommend to anyone.

read more

1 comment >
Reply from Sunnova: Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Matthew Banuelos | Reno, Nevada | 03/13/2024

Scam Company Damaged My Property

The sales person began changing the service contract after the seven day cancellation period. The installers did terrible workmanship. When I contacted Sunnova, it was a call bank. Their answer to the installers having damaged my breaker panel was , it’s a sub contractor and they could not do anything until they finished the install. They changed the contract over and over and refused any request to cancel. Once the installation was completed, they paid the sub contractor that didn’t pay their subcontractors and now my house is being threatened with foreclosure to pay the unpaid contractors. Their response was they paid the subcontractor they hired and they refused to do anything about it. Not one person I talk to at Sunnova has a clue about anything. The installers they hired left a loose power supply cable that almost burned down my house.

read more

1 comment >
Reply from Sunnova: We are so sorry to hear about your experience with one of our Sales Reps, Matthew Banuelos. Here at Sunnova, we always strive to give the best customer service to anyone who is interested in our product. We would love the opportunity to make things right and speak to you further on this matter, so that we can hopefully turn this around for you, and also help keep this from happening again. Please feel free to send us a private message with your contact info at customerservice@sunnova.com Thanks!

kc1569 | North Las Vegas, Nevada | 03/11/2024

OMG!!!! The WORST!!!!!!!!!!!!!!!

I really wish I would have seen these reviews before I foolishly believed the sales people who talked me into using this company!! The installation took forever and once it rained my roof leaked!!! For the past month and a half I've been trying to get the leaks fixed to no avail. The company who they contracted with, Kayo Energy, is even worse than Sunnova!! I can't get anyone to call back nor answer the phone. Even when I called Sunnova's customer service, THEY couldn't get ahold of them!! To make matters worse, my bills have been anywhere from 50% - 100% HIGHER since going to them!!!! After the first two expensive bills, I told them I wanted them to get rid of their system only to be told that I had only two weeks after installing the system to make that determination. HOW IN THE HELL could anyone possibly know until they've received a couple of bills if they wanted to continue or discontinue the system???? They basically threatened legal action if I turned off the automatic payment and the system myself. So, I'm forced to hire a lawyer and go through countless thousands of dollars to remove this piece of crap system and company. DO NOT USE THEM!!!!!!!!!!!!!!!!!!

read more

1 comment >
Reply from Sunnova: Thank you for bringing this to our attention, Kc1569. We are so sorry to hear about your experience. This does not represent the values of Sunnova, and we can assure you that we do not condone this type of behavior. We would love the opportunity to make things right and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to customerservice@sunnova.com, or you can chat us hrough your MySunnova portal. Thank you!

Farhan | Levittown, New York | 03/07/2024

Horrible Customer Service just looking for $

I was expecting decent service as this company is a public listed company, I bought a house with solar in few months there was leak which was due to the solar panel mounted in the roof water was seeping through those mounts and causing the leak. Sunnova sent the Technician (Jose on 01/05/2024) and he agreed with me and per him he wrote a report and recommended Sunnova to fix it. Since then, it's a back and forth with customer service (customerservice@sunnova.com)/phone. Sunnova assigned trinity solar, and they are recommending to replace the whole roof for that they are charging me $21k. $13k just for removing and reinstalling the solar panel + the cost of the roof even though it's not the roof but the way panel mounted. I requested to help me just to replace the roof where the leak is (only to remove 4 solar panels and replace the roof) but no one is helping me but asking me to pay big dollars for it. I know after I post this, I will be told to contact customer service which I have done many times already. Their customer service is the worst.

read more

1 comment >
Reply from Sunnova: Thank you for bringing this to our attention, Farhan. We are so sorry to hear about your experience. We would love the opportunity to further look into this and speak to you further on this matter. In order to best assist you, please send us your address and the details of your interaction to customerservice@sunnova.com, or you can chat us hrough your MySunnova portal. Thank you!

Donald Osani | West Babylon, New York | 03/07/2024

Every phase was very professional.

read more

1 comment >
Reply from Sunnova: Hello Donald Osani, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Maria E Molina | Rialto, California | 03/05/2024

Most Worse company to purchase solar panels from.

Never ever purchase purchase or rent or do anything with Sunnova. My parents both passed and left me as executor over the estate. Every one you call have a different answer, no one knows what the others are saying. Omg the case numbers are ridiculous. Everything you do has to have a case number. Nobody ever can answer it straight and nobody can ever give you the information that you need. It’s so ridiculous and they are the most awful awful company to work with.

read more

1 comment >
Reply from Sunnova: Greetings Maria E. Molina, we sincerely apologize for the experience you've had. Please email us at customerservice@sunnova.com or call us at 1.866.SUNNOVA (866.786.6682) and we will gladly reach out with assistance. We hope to turn your experience around. Thank you.

J | Temple Hills, Maryland | 03/04/2024

This guy are the WORST company EVER please don’t get pannel from them, they damage my roof and now they don’t want to fix it

read more

1 comment >
Reply from Sunnova: Thank you for bringing this to our attention, J We are so sorry to hear about your experience. We would love the opportunity to look into this. Please feel free to send us a private message with your contact info at customerservice@sunnova.com Thanks!

Unsatisfied | Brentwood, California | 03/01/2024

Horrible

Absolute crime that they can have customer service like this. System doesn't work for 6 months and they "do a review" and tell me my system produced within specs. Come on. They have to come out multiple times to "service" the system. I currently had a appt for today actually to replace some item, then get a text to day saying the system is down and a service needs to be scheduled. Do they not know they are coming to day anyways. Confusing how a company stays in business. Do yourself a favor and go somewhere else. Unless you like pain and aggravation. the only way to get them to call you for anything is to leave a negative review on the email they send you asking how they did. But all it does is get a call from a person who knows nothing about the issues and says they escalate the problem. Smoke up the A$@

read more

1 comment >
Reply from Sunnova: We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Solar panel cost calculator

Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

About Sunnova


At Sunnova, our mission is simple - to power energy independence. And we are deeply passionate about providing homeowners with a real choice when it comes to powering their homes with cleaner, more sustainable and affordable energy solutions. We are equally committed to creating trusted, long-term relationships with our customers, as they are the very heart of our business. Every day, our customers welcome us, in very real ways, onto and into their homes, and this relationship begins with our trusted sales, installation, and service dealers. While there are many things that set Sunnova apart from other energy providers, one of the biggest is our dealer business model. We work with a very select group of established local solar installers who have comprehensive knowledge of their markets, enabling us to provide the highest quality of service to our customers. Sunnova offers options for every homeowner to help customers gain energy independence and lower their annual utility costs. Sunnova customers in most states enjoy guaranteed energy production, system monitoring, and a best-in-class 25-year warranty. If you are ready to take the first step, learning more about the financial impact that solar will have on your household in your area, Sunnova is the perfect place to start.

Office locations


Select state

Loading...

Texas - Houston

20 Greenway Plaza, Houston TX, 77046

Loading...

Oregon - Bend

, Bend OR,

Licenses


2017604331

Contact Sunnova


Location pin
Head Office
20 Greenway Plaza, Houston TX, 77046
Website
Website
Sunnova