Sunnova

Verified profile
Updated: 25 March 2024
Installer

Installing solar since 2012

Sunnova logo

2.19 from 801 Reviews

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Sunnova reviews


Breakdown of consumer reviews

Sales Process

2.7

Price as quoted

2.8

On schedule

2.5

Installation quality

2.8

After sales support

2.2

Latest good review thumbs up

Glen L. McClung III | Clendenin, West Virginia | 03/25/2024

Service

Had pretty good service when we finally got someone to come out & assess problems. We still need someone from your company to come out & relocate 6 solar panels from the wrong location; where Power Home/Pink Energy installed them! The original blue-prints pink energy gave us show them in a different location for maximum performance! We notified them a year or two ago to fix this. It was not done. Please help us with this because half of those panels are in a shaded are. Thanks. Phone number is: 304-548-4449. E-mail is: glenmcclungiii@msn.com.

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Latest bad review thumbs down

Steven Nunes | Toms River, New Jersey | 03/26/2024

No morals

They are by far. The worst company to do business with my parents recently passed away, and my parents had a full roof of solar panels. They coerced my father to sign a 25 year lease and he was 82 years old now they won’t let me out of it even though I’m willing to pay off in full absolutely disgusting company.

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JJ | Fontana, California | 03/25/2024

Sales and Time

Although we are happy with the system itself, I do not trust the sale man that works for this company! He told us it would take no more than 3 months and it took almost a whole year from start to finish! We later found out that he LIED to us about 2 things in particular in order for us to sign. We take responsibility for being more trusting than we should've however, it does not make it okay to LIE! Because of this, I wish I would've went with a different company. Not sure if this is a public post so that I could write details. If it's private, I'd LOVE for a manager to give me a call so that I can tell them exactly what happened.

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1 comment >
Reply from Sunnova: Hello xxxx, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?

Angry Customer | San Clemente, California | 03/25/2024

Worst ever

Didn't even have a contract with this company but they took over the replacement of an inverter to my solar panels that has been working and maintained by my original installers for 4 years. this company is shaddy, couldn't give me ANY updates after waiting on the phone for 25 minutes and then hung up on me as I was wanting answers, constantly saying they have no way to know who is doing the work or how to get ahold of them and that another department was incharge of that... this is a TOTAL cash grab and horrible customer service. DO NOT GIVE THEM YOUR BUSINESS or you'll be sorry.

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1 comment >
Reply from Sunnova: Hi Angry Customer, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly, Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Tam | Lynchburg, Virginia | 03/25/2024

Can't compare

This company picked up Pink Energys account. So far it is not accomplished much of anything. I need a internet booster and they didn't respond back on helping me with that... So right now nothing has been done period.

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1 comment >
Reply from Sunnova: Hi Tam, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly, Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jose Bussi | Jayuya, Puerto Rico | 03/25/2024

Great Service!!

I'm verry happy for my sistem because in the short time I have great service all so in customer service, I have reduction on my electric service and I can contribute with the environmen really I very great full thanks. I recommend

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1 comment >
Reply from Sunnova: Thank you, Jose Bussi! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

barbara edmonds | Houston, Texas | 03/25/2024

i need more power in my home

i am not getting enough power and dont know one want to come out and check my problem i dont lights in my living room or front porch and cant connect my stove to the plug have plug it in a power surge

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1 comment >
Reply from Sunnova: Hi Barbara Edmonds, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly, Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

qwerty4007 | Avondale, Arizona | 03/25/2024

No hassle

My solar system is still new, so time will provide an accurate assessment of Sunnova's service and reliability. However, so far, I have has no problems. Friendly customer service, and no procedural bumps in the road have occurred.

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1 comment >
Reply from Sunnova: Hello qwerty4007, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jon | Lemoore, California | 03/24/2024

Production reporting issue

The app shows my system is getting cut off so in reporting production by flat lining the top of the production scale. It reads anywhere from 1.2 to 2.2 during the day. I contacted Sunnova about this over a year ago and still working it. All I ever get is reply emails saying “we are looking at the issue and will get back to you”. Meanwhile, I am not getting full credit for my system production.

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1 comment >
Reply from Sunnova: Hi Jon, We appreciate your additional feedback as we are committed to providing the best service possible. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us. Thank you for your patience.

Gregg Nadin | East Palatka, Florida | 03/22/2024

Solar

No comment

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Jds | San Angelo, Texas | 03/22/2024

Owner

Very slow at responding after sale

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Denny | North Brookfield, Massachusetts | 03/22/2024

Average

Responsive customer service

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Solar panel cost calculator

Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

About Sunnova


At Sunnova, our mission is simple - to power energy independence. And we are deeply passionate about providing homeowners with a real choice when it comes to powering their homes with cleaner, more sustainable and affordable energy solutions. We are equally committed to creating trusted, long-term relationships with our customers, as they are the very heart of our business. Every day, our customers welcome us, in very real ways, onto and into their homes, and this relationship begins with our trusted sales, installation, and service dealers. While there are many things that set Sunnova apart from other energy providers, one of the biggest is our dealer business model. We work with a very select group of established local solar installers who have comprehensive knowledge of their markets, enabling us to provide the highest quality of service to our customers. Sunnova offers options for every homeowner to help customers gain energy independence and lower their annual utility costs. Sunnova customers in most states enjoy guaranteed energy production, system monitoring, and a best-in-class 25-year warranty. If you are ready to take the first step, learning more about the financial impact that solar will have on your household in your area, Sunnova is the perfect place to start.

Office locations


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Texas - Houston

20 Greenway Plaza, Houston TX, 77046

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Oregon - Bend

, Bend OR,

Licenses


2017604331

Contact Sunnova


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Head Office
20 Greenway Plaza, Houston TX, 77046
Website
Website
Sunnova